Gloria Jeans Coffee Hindley Street

By far one of the coffee experiences I've had. The bald barista (I'm sorry I don't know your name) I get coffee from him about once a month and he is one of the best baristas I've come accross in my life. The coffee is gorgeous and rich with flavour but at the same time it doesn't have tiny coffee granules down the bottom of the cup. He remembers everyone's name and talks to everyone brightens his day. The first time I thought it was a fluke but I've been back several times and the same thing happens, it's amazing. I only go there for my coffee if he's working because your other baristas aren't as good and lack a lot in comparison. I've also had strawberry milkshakes and they're pretty good, no complaints! I've never seen the place looking dirty or filthy and I'm a regular. During uni study periods I have come here multiple times a day sometimes. Some of the chairs could use an upgrade and maybe a few books to read in a bookcase somewhere but that's all I recommend really

I’ve been coming here once or twice a week for the past couple of months. The coffee is decent and it’s a good atmosphere for studying. However, I will never return to this store after my experience today. When picking up our coffees my friend and I were pulled into a conversation with the manager/owner that ended with some horrifically offensive transphobic comments on his behalf. My friend and I made it clear that we were uncomfortable with this and walked away, however he continued to have a very loud conversation on the subject with the other barista for several minutes, during which time they made comments which were extremely bigoted and inappropriate in regards to transgender people and the LGBT+ community as a whole. I cannot and will not support this kind of behaviour, and I am writing this review so that people can be aware of who they will be supporting by giving this store their business. There is another Gloria Jeans store about 5 minutes’ walk away in the Myer Centre, I would suggest them as a far more welcoming alternative.