Pizza Hut

This Pizza Hut isn't very efficient. I ordered my food and the application advised that it would be here at 7:28. I call the store at 7:54 to ensure that it will be here and that the driver did not get lost. They answer the phone, I inquire about my order and a lady in the background stated 'Tell her it will be there soon'. This initial conversation with Pizza Hut and the employees made it seem like I inconvenienced them to ask where the driver was. They did not apologize for the food being late, just advised that it would be here soon. The driver gets here a few minutes after I got off of the phone. I started to eat and noticed that ALL of the food was soggy and cold. None of it was remotely warm, I mean, I wouldn't expect it to being 30 minutes late. Then, we were missing food. We did not get our cinnabons, although we did get the extra icing we ordered for them. I called and a woman advised that it was not on the ticket and asked if the driver gave me our ticket. He did not provide the ticket but I reviewed on my phone with her and noticed that the cinnabons were not visible. She proceeded to tell me there was nothing that she could do because it was not ordered. I remember placing the order on the application but not sure why they did not appear. Then, she advised that it was an application error and I have to call technical support for that. We also addressed the cold and soggy food. She advised that she would give me a $15 credit to my account and that it would appear once I order something from the application and place items in my cart. I did this a few hours later to check and see if there was credit and there is no credit to my account. She now apologized for the food being late. Bottom line, none of our food is edible because the boxes were soaked with condensation from being in the drivers car for so long. The boxes are even cratered in due to the amount of moisture on the outside of the boxes. The cheese sticks are complete MUSH on the bottom of them. I'd rather have my money back then a $15 credit to order from them again.

So i always order from this pizza hut on cameron road.. And the last 2 experience were 🤦 . Yesterday i picked up my pizza and it was majority crust.. When my husband called and told the manager about it.. He said to bring the pizza in.. I will not.. You should of made it rite the first time... We ate crust for dinner.. It looks like they were in a hurry to make it...