Steven Wright
Visited today for the first time with the family we were met by Simon the manager and seated excellent service the food was amazing only a few staff members on and it was busy but they did a amazing job we will definitely be here again thank you
Jay Smith
Lovely place.
Great food, great variety of drinks.
Sunday carvery is amazing. Even the kids like it.
Big thanks to the staff too. Friendly and polite.
Chris Cartwright
Both myself and my wife dropped in on a short notice to find a love atmosphere.
Greeted by a lovely lady and shown to a table.
The meals were of the highest quality and only matched with the service.
Hugo Brand
Our lovely neighbours recommended this pub to us, and we're happy to say it lived up to expectations. Delicious food, comfortable seating, and friendly staff made for a great impression. We'll be back :)
Ian Foster
Sunday carvery was delicious. Plenty of meat served and the pork cracking was just how I like it. chewy. Will definitely be back for more. Has a lovely ambience.
Wayne
Great carvery Great atmosphere attentive staff can't fault anything will definitely be going again 👍
Janet Bradley
Fabulous,had the Sunday carvery. Meat was so tender and the veggies were perfect.
Allan Hampson
Good Quality Food and service really enjoyed my meal on all occasions that I have visited the Qube Bar & Restaurant
John Scarr
interior and menu have had a bit of a freshen - up. Food still good.
Carol Allen
Food great and lovely staf .lovely bar man went check on my dad to see if he was ok .didn't get name but thank you for today
Janet Plant
We are so lucky to have such a great place with 10mins drive. I eat here regularly with my family and friends. Thinking about joining gym too. Lovely staff. Thank you everyone at Burntwood 👍
Andrew Stenton
Been here several times and cart fault the place very clean the service is a little slow but worth the wait
Miss Alexandra Gummerson
Delicious food, great customer service very friendly and patient staff 10 🌟 plus... Well done 👏
Mark Padgett
had Sunday carvery here and it was the best the meat and veg was very nice best roast potatoes ever!!
Diane Mc
Went for a Christmas meal at lunchtime with a large group in the main function room. The food was delicious and very hot (often a worry when so many people are being served at the same time).
There was a brilliant atmosphere and we had a great time. The young male singer did an excellent job too.
Sally Fox
I attended Burntwood as part of a group. We were taking part in their Easter Celebration Lunch and entertainment package. As Events co-ordinator for a group of 50 ladies l have found the hotel both informative and friendly to deal with. On the occasion mentioned, the food was of a high standard, served efficiently with a smile. The entertainment was excellent and enjoyed by all. The afternoon was such a success we are now planning to return to the Christmas Lunch !!
Gemma Harper-Travis
I have visited the burntwood bar and woodys play area many times with my family in the past and have to say the food (Sunday lunch) is gorgeous and the chefs and guys on the carvery service are professional and lovely guys .......but on most of our visit we find the waitress and bar staff very rude and u get the impression by some of the staff they really don't want to be there and it's too much of an effort to smile and have some manners I've worked in the hospitality industry including bar/waitress staff and customers really do come first and it doesn't take much to smile and interact with people... today it was my sister's 30th bday we went to the burntwood with the family including 3 children food was lovely as it always!!! I gave a cake to one of the waitresses for my sister for after our meal ...i then asked one of the staff after our meal if someone could bring the cake out she replied with a very stern angry face am busy you will have to wait lovely manners and 30 mins later the cake arrives ...we blow the candles out and ask for 4 little plates so the kids can have some cake our reply was no were not allowed to give out plates because we haven't bought deserts from them I asked for a knife to cut the cake she had to go check if that was ok....absolutely shocking as a family we spend maybe £100.00 on drinks and food and we wasn't allowed 4 little white saucers for our children to eat cake
:( xx
#shocking #nowaytorunafamilybusiness #itsjustsomeplates #learnhowtosmile
Debbie Lovesmalibuandcoke Kaye
This place defo needs to upskill staff and management on customer service. You get what looks like a 12 year old talking down to you when you ask for an extra chair for a large party and management not even muster up an apology when my daughter found a fly in her food. Used to be a good place but will not be going again. �����
Beverley Jacques
Went to the 'Freddie Mercury' tribute on Friday 6th Oct,meal was AMAZIN,tribute act really gud,lovely night spoilt am aftaid by rude/unfriendly staff. On arrival we were ushered in as if we were late,which we weren't.I asked if they could bring a cake out for my Sisters Birthday,I got a curt reply that they didnt do it on such events ,'You will have to get it out yourself'.Main waiter was rude on entry into room,barking at us 'how many in your party' We asked if could sit at a table made up for 3 & for them to set an extra place'NO' could not be done....although some others turned up later & they made a 4th seating for them...maybe friends of theirs. But to top it all I was mortified at the bar,when spoken to abruptly by a blonde haired girl when I asked if I could use my own diet lemonade as they could not provide it & the fact that I am Diabetic. I was wanting a lager shandy,hence the diet lemonade,she at 1st refused,saying that I could have diet coke/pepsi.I did tell her that she was not allowed to refuse me & gave in,but I felt humiliated. Its bad enough having this disease wthout that attitude.Such a shame that a nice night was spoilt by rude staff,I have heard similar stories from others....Burntwood get your staff sorted !! :(
Katie Johnson
Will never come here again. Couldn’t book. Had to stand up to wait for a table to become available. My 65 year old father who is on crutches was not offered a seat or anything at all to make him more comfortable. When we were seated the table was FAR too small for 4 adults plus a toddler in a high chair. Very limited menu available on Sundays. We all opted for the carvery which is more expensive than you’d normally pay elsewhere and the quality was not great. It wasn’t terrible but the meat was very dry and a lot of the veg was cold. I think the thing that tipped it over the edge for us was simply how grim most of the staff were. The guy with the “clipboard of power”, greeting people at the door and deciding who gets to sit down, when and where needs to be sent on a customer service course at the first opportunity. Absolutely atrocious attitude! The bar staff all looked like they had been forced to work a double shift for no extra money. Many of the younger wait staff were more pleasant and helpful but to be honest the damage was done.
Catherine Parkin-Coates
I booked for a table of 6 on Mother's Day, what a complete disappointment and was absolute discusting meal. Turkey was dry, veg was either over cooked or under cooked, roast potatos were frozen and under cooked, my mum swollowed a bone from meat and cut her mouth and her pudding was over cooked in the microwave. The receptionists was rude. A manager came out rising his voice to the waiters and waitresses i dont call that professional.
I made a complaint on Sunday and i am still waiting for a reply. What a joke
Ashleyjay Laughton
Well after reading more bad reviews than good... it was my first time visiting today and I absolutely love it. My food order was slightly wrong but the male waiter changed it for me immediately with no fuss... and the food I had was 5* I hope my next visit is the same as today's because I would hate to think I would never want to return...but burnt wood from the comments I have read you may want to calm down a bit with the wrist bands especially when people are paying a fortune purchasing your food.. teach your staff customer service skills and everyone's happy �
Emma Allison
Hate this place ! Staff are worse then poor , horrendous!! ...... filthy dirty and food is nasty ! Will never ever come again
Manolo Porro
one big problem they don't serve half portion for people not big eater if u pay half price y can u have half portion !
Joanna Louise
Came on Friday the 13th for my mum's 70th. Loved every minute. From booking to leaving the service (especially from Joanne the receptionist) was fantastic. The spa treatments were gorgeous and the afternoon was lush. Would highly recommend and will definitely return. Thank you for helping make mums birthday very special 🖒
Kerry Allport
Food in there was absolutly top quality. Would defo recommend really good portions. Defo will b visiting again soon.
Jane Blackham
We came today for my sister's 50th and there were 13 of us, we are not allowed to book and we were told a hours wait, we came at 1 and now at 4 we have been told they can't seat us all!!! They offered us tables but not together which is no Good. We suggested that booking over a certain amount of people would be an option and we were told no straight away. We complained and then were offered tables again but not again together which is no Good, if you come as a party you should be able to be sat as a party. I think because they are always so busy it didn't matter too much that they had lost about 130 quid but to us it has ruined our day!!! However they were quite happy to take our money over the bar for 3 hours while we were waiting!!! And now all the kids are eating crisps because they have waited 3 hours for their food, again taking money over the bar. Would not recommend for bigger parties, it's ridiculous!!!
Dave Doubledaddie Cantillon
Great food great venue great location great staff loads of choice and facilities for all the family.
Kathncol Hartley
We came for Royston swimming groups Christmas do and the food drinks and the staff were all great thanks to everybody who made us feel welcome xxxx
Angela Jones
Up visiting our besties and called here yesterday for lunch. Was excellent. We all had a different dish and couldn't fault anything
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