Simone
What can I say, its a dessert shop and that's what they have desserts.
I went for my belated birthday after meal test and we were not disappointed. The service was good and even in this current state of affairs, the service was on point.
I also told my daughter as a treat in the half term. The shop is always clean and the service good. I ordered my waffle with vegan chocolate ice-cream, it was nice. Very filling big nice. My daughter had half a waffle from the kids menu which she enjoyed.
They have a lot to offer and would be happy with what they have. I'm sure I'll be back on the future.
Harvey Talwar
Lovely shop, the portion sizes are really good just enough, so didn't feel sick after. The service was good, but could have been better if the waitress engaged with us.
The menu is huge lots on offer for everyones tastes , they have vegan, dairy free and gluten free options too. Will return to choose something new again
Tim Shepherd
Death by sugar intake, you know when you feel like a pudding or desert, you just have to do it. Yeah well we over did it, that’s not to say that it wasn’t good but sometimes you need a food guidance councillor before choosing. The other though is be careful what you ask for.
Muzahidul Islam
I am a regular customer for Heavenly Dessert. But last weekend I went with my family. It took bit longer but when it came, we all enjoyed the food. Service was good and staff was friendly. And main thing was, it was easy to park near by. So well done. I am planning to go again today.
Ameet Gauher
Great dessert, very helpful staff and couldn't do enough.
lisa Jovicic
delicious desserts my little girls love eating in nice for a little treat. friendly staff nice clean place
Stacey McDonnell
Came here in June and was served by a very polite lady called Aneeta who makes the best cookie dough and waffles! Came here again today and couldn't fault the ladies Aneeta and Shannon. Make the most amazing desserts, highly recommend xxxxx
Marc Darby
Really nice desserts clean and bright inside with friendly staff wide range of desserts on menu
Marta Rodrigues
Last night I ordered a waffle but they run out of banana, they did try to call me but I couldn’t find my phone 😂 when I received the order I had a very cute message from the employee in how they run out and instead they sent me more ice cream!! I really appreciated the effort 💖
John Townsend
Nice place to take the kids for a sweet treat, ice screams, waffles and milkshakes galore, lovely jublee.
Stewart Westland
Popped in there this evening with my partner and kids, desserts were amazing, partner couldnt eat it all as it was that big, but she made sure to take the rest home, can cost abit but for what we got defo worth it, kids loved it and want to make it a regular thing also staff were friendly too.
Ben Sh
Such a rude staff they got
The most horrible dessert shop that I ever seen in Birmingham
They need some new staff
The staff don’t know how to treat customers
👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
Nise Goldby-Timmis
Friendly welcoming staff, fab idea having fruit platter option however very disappointed paid extra £2 to include berries n mango to the strawberries & banana but there was no mango on my platter when it arrived and apologies from staff to say why. Husband & kids loved theirs desserts & milkshakes
Nicola Postings
Love that we have a dessert shop close by (I know there is Dweets but it was never open). A large group of us went today (16 kids and 8 adults). The tables were already set up when we arrived. There was plenty of choice on the menu with a small selection of children’s smaller sized portions if they didn’t fancy a full sized pudding. The food and drinks were reasonably priced and good portions. Nice friendly atmosphere. Will definitely be going back �
Josh Quinn
As I sit here I'm currently overhearing a waitress telling a family they have ran out of yet another thing on their menu.
Various members of our party flat out haven't received their orders after ordering them an hour ago while others are completely finished and have been for 10-20 minutes.
On the plus side the desserts they do have (you can tell if they have the desserts or not by flipping a coin and it landing on heads) are very tasty. Just the lack of staffing and direction makes it so slow to get orders out that it ruins the whole experience of coming here.
Since I started writing this review I've seen 2 people walk up for refunds and another 2 people get turned around at the door, go to a place next door and walk past with food in hand. I would imagine being turned away was some kind of blessing from God.
Sat 'Bluey' Sahni
Great variety of dessert, clean shop and friendly staff. Highly recommend a visit :-)
Angie Laroiya
We arrived at 3:45pm and could see how busy the shop was. We were greeted but left to dither as the two staff rushed to fulfil customer orders.
The few empty tables had dirty dishes and needed to be cleared.
We were seated after 5 mins, and took another 5 mins to choose from a varied menu.
My husband placed the order at 3:59pm. When our desserts and drinks still hadn’t arrived by 4:50pm I went to complain. During that time we waited patiently, but our children were getting quite upset.
I don’t like to cause a scene, and like I mentioned I could see the staff were busy, this is why I didn’t complain earlier.
When I expressed my dissatisfaction the manager apologised. I explained to him that if he was going to take so long he should’ve let us know so we could make an informed decision as to whether to stay or go.
He offered to give our daughters an extra scoop of ice cream. Not the point. Waiting for 55mins for a waffle, sundae and coffees is not acceptable.
I can’t rave about the desserts themselves as our excitement had fizzled out by the time they finally arrived.
Chris Treanor-Smith
Order one waffles each with ice cream served warm very dry we have had better. however staff were very nice professional and polite
Sarah Westwood
I loved it. We always pre book a table just in case it's busy. We were greeted and seated straight away. Drinks arrived within 5 mins of ordering x food followed 10 mins later. Food was stunning! The place was very clean and the staff very polite and attentive. We will be visiting again x
Laura Vinnicombe
Went In with my husband and my 2 boys after school one day the desserts were beautiful we didn’t leave a mouthful. We were greeted with a warm welcome when we arrived and spent a lovely hour in there.a great little dessert shop will definitely be visiting again �
Natalie Fletcher
Been 3 times this week. Very nice desserts and friendly staff. Desserts look exactly as they are in the pictures. Would highly recommend
Laura Andrews
Lovely staff and amazing food
Would definitely recommend
Jackie Payne
Great variety of desserts and spoilt for choice. Staff very friendly and helpful and would definitely recommend to anyone who has a sweet tooth.
Bhav Madhas
Great management, great staff and even better food!!! We will be coming again soon!!!
Lisa Lovetoparty Ryan
Loved it!!! ..well presented and plentyfull.staff were friendly and it has a lovely layout.a great range of desserts..will definatly be returning! ��
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