Starbucks

I am on a big road trip right now with my dog in tow. Dogs aren’t usually allowed in places that serve food and this Starbucks location doesn’t have a drive though, but the folks at this Starbucks were so kind and were able to serve me even though I couldn’t bring my dog inside. Thank you so much for your help!

I love this Starbucks. It usually takes a little longer to get your drink (because it’s in a target so they tops have 2 people working there) but it’s always well worth the short wait. I’ve been here many times and never had a bad experience. The baristas are always so nice and make my drinks perfectly and with care. What prompted me to finally write a review was Ash making me the best caramel macchiato I’ve ever had.

Usually I have no problems with this Starbucks. However today I got a trenta dragon drink with no ice. For years I have always gotten my iced drinks at Starbucks with no ice so that my drink will not get watered down at work. I have always ordered it and have never been charged differently than the regular price, however today when I was going to throw away my receipt I noticed there were 3 upcharges of .80 cents. When I asked about it the black woman (I am only listing race for descriptive measures bc I did not see her name tag) who made my drink said that it was bc I got no ice so that's extra charges for to the drink to fill the cup. My drink was not even full and also was not fully mixed. If you are going to upcharge someone almost $3 let them know when you're ringing them up. It's one thing if I am informed of an upcharge and order it anyways but another just to add it and explain only when asked. Not to mention she had an attitude. If this is Starbucks protocol, that is completely fine but just inform the customer. I've worked customer service and worked at a coffee shop before, you always let a customer know. It just was not a good experience, and her attitude was unwarranted. I didn't even act rude in any way and even said thank you for letting me know, but I wish you informed me when I was ringing up I might have done a smaller size or something.

Love these guys! They're always super quick and really sweet. Exactly what I need before work! A quick pick-me-up! A double-dose of some sweet tasting, caffeinated heaven, fueling me up to go fight the good fight against death, disease, and famine. Onward, I say! Today this perfect Strawberry Acai (with lemonade, not water, cause obvs...) is the only thing keeping me going in the trenches of our local Emergency Room. Thanks Starbucks!