Subway

My last two visits have been awful for online order pickup. Incident 2: There is a staff change I believe and during my most recent visit, I got a burnt Italian bread, food full of salt in my footlong. My another order which was a chicken wrap - was not mixed properly and had all the chicken filled at the bottom and all salt content inside chicken and not in the other part. Incident 1: Before this visit, the new guy whom I saw for the first time, made me wait more than the estimated pickup time over there as he was busy in assisting other people. When I asked him about my order, he was rude and told me I 'm the only one working here. Once I got my order (containing two foot long) , the breads that I indicated in my order were different. I had the same excess salt related issues in this order as well. Reported my experience both the times via Subway online form and I asked for a refund with couple of follow up emails during Incident 1 and I didn't get any response from the manager. I have shared Incident 2 related photos to the manager via email and will update this post if I receive any response from them. I never had any issues before my last two visits with the new staff member I saw both the times.

I have been to many other subway locations, but this one stands out. The staff here are AMAZING! Great customer service, especially Rebecca and the owner who’s name I have forgotten. Anyways I shall also mention the main thing, great food and very fast! My mother and I come here very often and encourage anyone looking for good food at a good price to come and try it out!

I had to greet them while someone out of uniform was making a sandwich. One of the sandwiches i ordered was a footlong double meat steak and i watched this guy put it in for a 6in single meat. the cheese wasnt even melted. after he pulls it out, he asks another guy to finish my order so he can leave. then instead of getting my half warm sandwich finished and not even starting my salad. the other guy starts the customer behind me. I worked in this exact store when i was younger off and on for about 3yrs. the subways in this area are complete garbage now. i was in the middle of nowhere Faulkville at a Loves truck stop with a subway in it...some of the best service and made properly.