Hungry Howie's Pizza

I am a regular customer who frequently orders from this location on the weekends. And it has been a very good experience until now. On March 13, we ordered two large two-topping pizza deals for 8.99 each plus one large one-topping plus cheezer bread deal for 11.99. As advertised, it should have added up to (9+9+12=30), before tax, a simple math. However, our ticket showed $31.96 before tax. At the pick up, I asked the cashier why our charge was more than what's been advertised, she simply said it's the computer and referred me to the Manager Clay S. Mr. Clay came to the counter, and after listening to my question, he SNATCHED receipt out of my hand, voided the entire transaction, and redid the transaction in the computer grudgingly, and the charge was still at $31.96 before tax. I explained again it's the simple math of 9+9+12=30, unless he had an explanation. He asked me if I thought the computer was wrong, and I replied yes if he couldn't explain the overcharge. At that moment, he abruptly removed the entire order from the counter and said "have a nice day" and retreated to the back of the kitchen with the order. I asked for his name and he did not respond. And I overheard he began using with the "f" word while fuming about my complaint over $2. I was left there for a few minutes, until Ricky the assistant manager came to the counter with our order. He added the bill up with his calculator on his phone and agreed that I was being overcharged by the computer. He promptly reduced the bill to the advertised price and apologized for the situation. I obtained Clay's name from him and I was told he was the store manager. I thanked Ricky for his assistance and announced to Clay that I will be contacting his boss about his behavior. Upon returning to home, we also realized that one of our orders was wrong. We ordered ground beef, onion with Garlic Herb crust, but it was ground beef, BLACK OLIVE with BUTTER GARLIC crust instead. I called back and Ricky confirmed that that was not the reason that our ticket was $2.00 higher than it should have been. I reported the incident to both Hungry Howie corporate three weeks ago and their local franchisee office twice, two weeks ago and one week ago respectively, and stated I was not interested in getting the manager fired but would like to hear back from them about the incident. Up to today, I still have not heard back from either offices. I guess both the corporate and the owner thought that was OK to treat your customer this way!!!

Horrible pizza. Taste old and the toppings taste freezer burned. When you order specials with toppings, although printed in tiny tiny print "premium toppings extra" the person on the phone does not bother to tell you. Do yourself a favor and pay the extra for real pizza. You never end up getting a deal at this location. Gross