Cracker Barrel

The effects of COVID-19 are going to be felt for many years to come. The food and service industries struggle daily as well as many other businesses. However, do you sacrifice your long reputation of quality food and excellent service for large quantities of untrained or undertrained service employees? Hostesses, wait staff and cooks clearly have no regard for cracker barrel's reputation. Rude hostesses, an unclear server and clearly an under trained cook serving burnt french toast.

stopped by to pick up an order I had placed over the phone. the cashier was very friendly and my food was ready for pickup by the time of my arrival. i got the catfish, dumplings, green beans, and hash brown casserole… it was very very good. The to go lady has my order correct and all the things i needed without asking! thank you

We pick up food from this location fairly regularly to take to an ill, housebound family member. After regularly getting our order wrong we will no longer be ordering from this location. It isn't hard to repeat a customer's order back to ensure correctness. When we walked in today our order wasn't ready which was no big deal even though it was past the length of time we were told. I went up to pay and was told my order wasn't in the system. Turns out it was but the person who took the order "hadn't heard" me say meatloaf and put it in as a kids meal. Finally after everything was straightened out and we got to our family member's home we were missing an order of mashed potatoes. A lot of hassle could have been avoided if the associate had taken the time to repeat the order back and verify it was correct before handing it to us. Hopefully this will be constructive criticism for improvement but we'll not be back to find out. I do want to add the cashier was a very nice older lady and we really appreciated her. Unfortunately I did not get her name.

My experience with this particular Cracker Barrel was absolutely terrible due to the waitress's inability to do nearly anything that we asked for, as it seemed like she was simply thrown out to the floor and never had the proper training. The food did not make up for her rudeness and she only took our orders for food and wasn't seen again until the last bite was taken, no refill offer, nothing. This restaurant is horrible, to say the least!