Krispy Kreme

What's not to love about doughnuts? Especially Krispy Kreme ones. Picked up a dozen chocolate iced for breakfast. Only the drive thru is open and they were super slammed. Still got through it in a reasonable amount of time. The prices are high but worth it. I think they need to expand their drive thru capacity in the future for peak times. But overall, they are doing okay and have a legendary product. Will go again.

This franchisee is doing terrible harm to the Krispy Kreme brand. Located in one of the best demographic areas of the United States, this franchisee won’t open its dining room, operates a horribly slow drive-through, and doesn’t keep product in stock. Today was our third visit in a month and we were disappointed each time. Nice kids working there (it’s not their fault), but the franchise owner needs to sell or be held accountable by the franchisor. Y’all really are squandering a great opportunity to shine as the local operator of an American icon.

THANK YOU, COOL SPRINGS KRISPY KREME!!! You saved us recently during Teacher Appreciation Week when a popular "boutique" donut shop at the Factory here in Franklin dropped the ball and didn't make our order of 15 dozen donuts. They brushed us off like it was no big deal, but thankfully, YOU came through for us. We called you with a very last-minute request for 15 dozen donuts, and you had them fresh, hot, and ready for pick up in 20 minutes. You saved the day, and all of our teachers and staff were thrilled to enjoy hot donuts! As for some of you complaining about long lines and doors being locked...have you stopped to consider the current economic situation? Are you aware that many of these types of businesses are short-staffed and can only handle customers via drive-through? Perhaps you are unaware of the current environment, but hopefully next time you will consider it prior to leaving a negative review.

I have been to this location many times from early morning to early evening. This location is severely understaffed and mismanaged. They are only open from 6:00am-6:00pm, which has never been the KK standard, and be advised, they stop taking orders around 5:45-5:50. The inside has been closed FOREVER, so all customers are forced into the single-serving drive thru, which has to be the slowest drive thru in TN. This is remarkable because there are at least 3 employees working FOH and can be seen milling around through the payment/ pick up window. They always seem to be "out" of at least 60% of their inventory displayed on the menu board. If they are out of something or simply not making the flavor, they should cover those options on the board, but they don't so you're forced to ask and be told "No" over and over. They also do not label "weekend only" options accordingly, so again, more disappointment. As an experiment, I've attempted to order almost everything on the menu and have affirmed the previous statistic; it's infuriating. The staff has not been courteous on most visits. If you are the 4th car in line or beyond, you can be assured a minimum of 15 minute wait time just to have your presence at the order box acknowledged. Again, this is remarkable considering the number of employees they have working. To boot, the "Hot Fresh Now" sign is never on, which is not the KK standard. If I owned this location, I would be making significant changes to restore the company's reputation.

It's June 2022, and they've still got the inside locked. Wow. I just sat in line for 40 minutes with at least 15 cars slowly moving in front of me. Would it have been that hard to let me come in and pick up my online order? Unless you feel like burning $4.79 a gallon fuel while waiting an absurd amount of time, do not attempt coming here. To make matters worse, when I finally reached the ordering machine, they said they didn't even have half of my order (and it was only 9:30 am). Too late, I've already paid and wasted tons of time.

Krispy Kreme is delicious. This particular store is terrible, so much so that they can even manage to give you cold original glazed doughnuts despite seeing fresh ones coming off the line and the hot light being on. Part of this could be due to them but opening the lobby of the store. It could also be the horrific wait times in the drive thru even when there were only 2 other cars waiting to be disappointed by the complete and total lack of care given by this store. We have stopped eating as many Krispy Kreme doughnuts because this is a slap in the face. We now make it a point to try to visit the Murfreesboro store or just go to Donut Country. Donut Country can actually serve customers quickly at their drive thru or - get this - even inside of their store! This Krispy Kreme also cut back hours, hopefully it's due to slower sales and this store will fail so that others will not have to share the disappointment this particular store will bring them. Or on a more friendly note, maybe they can get their act together and improve service and quality. If you decide to go here, I wish you the best of luck. YOU WILL NEED IT!