Va Pensiero Lounge

I visited this lovely cafe in the heart of Brighton not really expecting much but I was so wrong! First off, I was greeted with such warmth by a young man named Matt. He had this immediate warmth that made me feel so at ease, paired with the delicious coffee he swiftly brought me! I then decided I would stay a bit longer cancelling a meeting to just soak in a cafe as I have not done this for a good while and felt that this was the place to do it! I ordered the Fully loaded bagel which was made with such care, it was wonderful. I left feeling great, having received some of the best customer service ever in Brighton which from a quite unassuming cafe was shocking. But I will be back. It’s obvious that Matt has a real way with customers and staff, you can tell he is brilliant at what he does and was a clever man he is too, after having engaged in stimulating conversation. Will definitely be coming back, most delighted with my experience! Thank you

Unfortunately we ordered our meal just after a large Uber Eats order came through. This resulted in an extremely long wait for our meals to arrive. However, Eve was extremely apologetic, and gave us a bag of delicious brownies to make up for it. Which it did. Except she also gave a large discount on our bill. She turned what easily could have been a negative experience into a positive and she genuinely cared. The food was good, portions were huge. Thank you Eve, you went above and beyond.

My first experience here. Tried "Too Good To Go" App for the first time. I was served by a lovely young lady called Morgan 😇. Thank you so much for making my first experience a very pleasant one, which I think we can all agree is very rare at times. Thank you so much (for the brownie deal) Morgan you're awesome!😁