Sonic Drive-in

I thought cheese sticks were supposed to be hot and filled with soft cheese. Not hard sticks that feel cold, I can't even pull the sticks apart they are so rubbery. My husband's strawberry shake is just a vanilla shake with one little squirt of strawberry on top. It isn't even the color pink!! My son's burger was made wrong and to top it off the boy taking orders was rude and did not listen to anything we had to say. And put us on hold for 10 minutes in the middle of our order. The food quality was horrible, the service was a joke and I will never be back or recommend this location to anyone.

Twice, my family has ordered ahead from home through the app (large family order) before arriving to this location. Both times we arrived and shortly paid through the app and I received a text confirmation from my bank. We then waited 15 min+ only to find out the order didn't go through and we had to submit the order again. This charged my card twice. A nice employee suggested we called the phone number on the app to get a refund. We like ordering ahead to save everyone (including the restaurant staff) some time. Sonic does not help.

I have been coming to this Sonic, 1-2 times a week, since I moved to Brighton 3 years ago. Lately I've noticed the quality is going down. Tonight I stopped in and they had forgot to put bacon on my SuperSonic double bacon cheeseburgers. I gave one to my wife and it had a long hair on it. Then I opened my classic chicken sandwich and it basically had what might be described as a chicken finger on it(see pic). You get used to the food not looking like the picture on the menu(see pic) but this goes to a whole new level of not caring what you serve to your customer. This disappointed me so much so that It made me lose my appetite. If the quality goes back up I will come back but for now... nope. I'll be watching.

Not friendly AT ALL, messed up our order, would not recommend this location. EDIT TO BUSINESS REPLY Your link doesnt work. There is a 404 error. Just like the feedback link on my receipt didnt work. Terrible location, terrible service, terrible management. Still would not recommend this location even if you were desperate.