Grill'd Wintergarden

HOLY, this has got to be the best gluten free burger I have ever had! I have several allergies (gluten, dairy, eggs), and grill’d was able to make burgers that tasted yummy, while also being good for my allergies. I absolutely loved the sweet potato chips as those were scrumptious. the burger was juicy and flavorful too! the service is super fast and efficient, and everybody who works there is super nice. They helped me order when I was confused. 10/10 recommend this place

Lunched here with some colleagues because the pickiest eater in the group wanted beef burgers. The others ordered from their phones at the table, but I still went with the physical counter as I couldn't figure out how to use my Relish club voucher through the web ordering. Food was decent, on par with my typical experience from other Grill'd outlets I've visited (ie. marks for consistency). This was also the only branch from which I managed to get one of the HFC burgers when it was on special for $5 a few months back.

Honestly all staff at this Grill'd are amazing. Every single staff member is friendly, has a smile when u speak to them and they make you feel welcome. Every other food establishment in Brisbane should have their staff trained here.....Recommend this restaurant to everyone. Thank you Grill'd because finally a food place with no issues. Absolutely amazing and fantastic. You are a credit to the Brisbane people.

We love Grill’d and have come to this location over the years and always enjoyed the great food and especially good service. Tonight was painfully heartbreaking. Once informed of new ordering policy, that was a warning bell straight away. Service is a vital part of the dining experience. Fine however and we moved on and ordered. Let the waiting begin…..the drinks took way too long, even by hospitality standards. A near off flavoured wine and a failure to inform that they’d run out of a product was a sad let down. The food eventually came and for the price, a mutual feeling of being shortchanged was felt. Hardly any jalapeños, guacamole. Not sure how an establishment can allow this. The best part. No CHECK BACK!! This is basic hospitality 101!!! As a former hospitality manager/trainer/waiter with over 20 years experience and a pride for great service and making sure the customers have all they need, tonight was a very sad let down. I don’t usually complain and we’re 2 of the easiest to please customers but this hit a new kind of low. Sorry Grill’d but this ain’t acceptable. Hell, we didn’t even get the tokens for the donation buckets! :(

Confusing entry - I waited at the ‘wait here’ sign for 20min before just walking in and ordering. Food took 25min and one of the orders was wrong. When this was corrected it was put on the same bun, which by this stage was cold. Bought chips and was advised all sauce cost extra, only to discover later (when halfway through eating them) tomato sauce is free - which was good but a bit annoying to not be told up front. Also no water available to self serve? A bit confusing when it’s not brought to the table or offered at any stage. When we did ask we were brought one glass of water, which is fine, just strange as there were two of us dining. However the food is tasty, and staff were pleasant, especially the lady who brought our food