Izakana-ya-okuman

Used to be my favourite Japanese restaurant where I always took friends and even dates. However, after tonight I will consider other options. Had to pay twice for a meal because they said they didn’t receive my payment when I showed them my bank statement, my apple wallet and I even saw my order on their system pending. I showed proof of purchase but was treated like a criminal. They say they will refund it but the point is I should not have been ambushed at the end of my meal after waiting for it for a significant time to have to pay twice. They say will refund in 10 days. Hope they won’t let me down again. On top of this, the dishes have become smaller and less visually appealing. The flavours were not there. Generally the quality of this restaurant has deteriorated. Shame. Edit: for them to suggest it’s an insufficient funds issue is really shameful when I paid twice for my meal and was charged twice. I paid electronically first and secondly in hand with card. Both payments came out of my account linked to my card. What an awful response.

I came here cause I was told it has the best vegetarian Japanese food in the city. My gf had the vegetarian spicy miso while I got a regular tonkotsu. Every time I go to a new ramen place I always get the plainest tonkotsu as a gauge. It was like a time gap of 20 minutes between the two food items. The tonkotsu showed signs of rushing like not fully sliced egg, cold and thick pork, noodles still stuck together. Bro, it's 9pm and the whole place was empty!! Then there was the incredibly strange waitress. She was white and spoke with an Australian accent, but we noticed she switched to this Japanese accent with other customers, including an Indian couple. Like what???? She was also really rude. After giving a spiel about endless karaage night for like 10 minutes, my girlfriend politely explained she was vegetarian and that we've already ordered. The waitress literally scoffed and responded 'well how was I supposed to know that?' Honestly I wish I had a better experience but wow. Just wow.