Trattoria Italiana

What a shame such a nice looking restaurant and we were met with a very ugly attitude. The restaurant was open and There were no patrons dining at 12:30pm on Saturday, and when we enquired about a table for 7, we were refused because the waitress said she was the only wait staff member working and she was too busy. (No patrons, go figure). I did see the chef at the back of the restaurant. My brother-in-law also asked a few minutes later and was also refused. Then she blurted “ do you want a table or not”. She was incredibly rude. Won’t try going there anymore. We ended up at another restaurant up the street who were fantastic.

Where do l start? The decor was lovely and the food was quite tasty (when we finally got some) but lm afraid that is about it. The service was atrocious. They had 4 in the kitchen and just one waitress serving a full house. I understand that she was busy but the nasty attitude and snide comments were uncalled for. You were afraid to ask for a drink even. When she was taking our food order she told us to hurry up as "she was busy and had things to do!" We ordered garlic bread and bruchetta but after our main meal was plonked down on our table the chef came over and bluntly said "we're out of bread so your not getting your garlic bread or bruchetta" We booked for 6.30 so it's not like it was a late sitting. We were going to order dessert but decided to just leave as it was turning out to be an unpleasant evening. We don't think we will be back, which is a shame as it is local and convenient but until they either hire extra wait staff or the waitress (who l think is the owner) changes her attitude we will go elsewhere.

Before we arrived checked web to see if it was BYO… it was @$10 per bottle. A bit expensive, but decided still to go, - but we’re were actually charged $60 corkage for 3 bottles.. not one bottle did they open, not one drink poured, provided wine glasses, when we asked for champagne glasses…CORKAGE- a charge for SERVING wine etc bought in by customer- Food very nice, but very expensive for tiny serves.. $36 for a small bowl of gnocchi.. although tasty, was still hungry. Won’t go back again..service ridiculously slow, one waitress (owner) only who was unable to cope, we had to clear our own tables, as the plates just sat once finished for 30 minutes - should maybe put on staff, given how much you charge- apparently according to other reviews she always does it all… so it wasn’t that they got caught out on a busy night, she chooses to have customers wait than have sufficient staff… once again considering the price would have made for a better experience..when bought up the difference in the byo costs, the abrupt aggressive response was- “we are having trouble with our web pages,” as if that was my fault… sorry we would have made different arrangements had we had known the truth.. you web problem is not my issue but still charged a rediculous amount, and all they did was put 4 glasses on a table and incorrect ones at that - with no service, which is what corkage charge is for. Won’t go back, and will tell others who in turn tell others… good food lousy customer experience