Pando Cafe

As I was unable to get coffee from my regular spot, thought I would give this cafe a go. What a mistake that was, I ordered a large latte only to receive an iced coffee. When I challenged the staff about my order being incorrect another person behind the counter (who I understand to be either the manager or owner) then proceeded to, in front of other patrons advise that he explicitly heard me order an iced coffee. I was in complete disbelief of the tone and behaviour of this person, I am sorry if your team are unable to take an accurate coffee order however that is not my fault. This is not an isolated incident of this either (check out screen shot of previous review) In addition to the mouthful of attitude the coffee was subpar and the cup leaked excessively. Given the amount of coffee shops in the Brisbane CBD I would definitely strike this one off the list. There are plenty of other coffee spots more deserving of your cash. I will be telling all of my friends and colleagues to give this place a miss.

Customer service is above & beyond. Macadamia milk latte so smooth! Great deals on coffee & treat. Love the GF options. This is my favourite cafe to go to when I the city & the staff never disappoint. My only suggestion is to offer those fabulous beans to be sold to take home in small pre-ground packs? I’d love to bring Tobys Estate home for a cuppa. But this would be a bonus! Nice to feel welcomed like a friend. 😁