Merlo Paddington Torrefazione

I walked in this afternoon at 2:40pm looking forward to a well brewed coffee and to pick up 500g of coffee beans. I could see 2 workers busy making coffee and when one of them saw me they immediately got the attention of the Acting Manager who looked less than enthused at the thought of serving me. I asked for 500g of Rivera to be grounded for a Stove top and a large long black. With little attention to my first order she asked if I wanted whole beans and I repeated that I would like them grounded to be suitable for a stove top. She said the price under her breath and I paid. As soon as my phone bleeped I notice that I was charged for the coffee which I have always been compensated for when buying beans, so I enquired why I was charged for the coffee. Her reply was that it didn't apply for large coffee's. I responded with something along the lines of - you could have told me a medium sized one would be though? I felt from the first moment of our interaction they were hostile so at that point I cancelled my order and asked for a refund. As soon as I did that their mood completely changed and my refund was processed. Overall it was just wasn't a pleasant visit. The other 2 workers should be complemented as they seriously could not have been working harder.