Blue Basement Cafe

When I come to a cafe, I expect to be served in the order of the line so we were patiently waiting. Unfortunately we were pushed a head of by two people by who I was told was the owner. And who I was told was the owners wife said nothing as I looked to her giving her a sign of opportunity to rectify the absolute rudeness from the gentleman. Sadly the coffee is not the best. Its drinkable - and what a great space they have here next to the Griffith University. To the students next door: There are much better coffee providers but I understand convenience is key when it comes to getting a caffeine fix. But listen to your own inner critic Don't fool yourselves - with what seems like absolutely no staff retention and the mannerisms of the instability of their customer service ethics, do yourself a favor by doing better. This sign says one of Brisbane's best cafes. It's also false and misleading advertising - don't been fooled this sign, it couldn't be further from the truth.

I was getting my coffee & some guy was getting his order made. The lady making coffees said zero words to him when she finished his order. She then just stared at me as if to indicate its my turn to order. I asked for a coffee and then asked how her mornings been. "Good." She replied. No words spoken to me after that. Only come here if you want to be treated like trash that doesn't deserve being spoken to, or even greeted. I gave the place 2 stars instead of 1 because the coffee was pretty good - all things considered haha. :)

Would not recommend wasting your hard earned money here. Rude older lady took our order very begrudgingly; felt like we were an inconvenience and that she didn’t want us in her cafe. We only stayed due to wanting something to eat quickly before the show started at QPAC otherwise we would have left mid order and found somewhere else worthy of our money

Don't eat here. I would leave 0 stars if possible. Very rude lady serving at the counter, she wanted cash but then didn't have change, couldn't order lactose free iced coffee as apparently they are pre made, so asked for one anyhow to be told they had run out, long wait, cold food, disgusting. Family couldn't eat it. How hard is it to get toasted ham and cheese croissants and bacon and eggs right? Apparently they could only serve scrambled eggs, not fried egg. Worst experience, from rudest owner ever. We also watched her chastising and abusing her staff. Ruined our visit to southbank.

We waited 20 mins to even get served! It was chaos no one had any idea what they were doing, told a 15 min wait on coffees which was fine! Ordered 2 milkshakes, brownie and a croissant (premade in the cupboard). So very minimal order. Orders sat there getting cold customers actually had to come up and ask if that was theirs! 20 mins past still nothing, so 40 mins we were there at this point (watching 3 crates of milk sitting in the sun gross). She finally called out for the croissant, answered it got chucked on the back bench even though I was standing at the counter (38 weeks pregnant so I was starving). I waited another 5 before actually asking for the food before it got cold boy that was a drama! Then asked for a refund on the milkshakes she responded with I’ll make them right now! 50 mins later!!!! Finally got them, they were hot (what did I expect with milk sitting in the sun, so they went in the bin). It wasn’t that busy the menu is super super limited so it’s not rocket science! I was beyond appalled… and health dept definitely notified! Disgusting… service, food and just the whole deal!