The Botanist Kitchen And Bar

OK food, weak coffee and staff not that friendly. So, after an 11hr flight, wanted a quite place, some food and a good coffee to regain energy to board into another international flight. Ordered a BLT, was ok, they at least grill it which is nice. Coffee was pretty weak for a flat white, regular size is enormous and way too milky. But the worse part was the attitude and zero empathy from one of the members of staff behind the counter. Realised I had forgotten my passport in the nearest bathroom (not even 50m away) after already being seated and getting my food. Bothered telling them I was running to get it and they were zero empathic and gave me attitude about leaving my 2 cabin size bags so I could run to retrieve my passport. For a solo traveller that obviously has the tired face from a long night flight and a bit of a language barrier, they were not kind at all. I’ve worked in customer service before, both in airports and restaurants and I found their attitude before and upon returning from the bathroom (took me 1min) pretty unfriendly and aggressive - they mentioned they have to call the police in those instances, all quite unnecessary and with very little human spirit and kindness. I can potentially understand security reasons but I’m sure they saw the tiredness and panic from thinking I lost my passport in my face. All in all, for the price and considering their attitude, I wouldn’t recommend this place. Choose somewhere else in the terminal, specially if you’re in it for the coffee.

Terrible service. Staff seem more interested in themselves than the customers. I ordered 2 coffees, had a hand written number in my receipt. I sat diagonally opposite the serving area. Didn’t hear them call my number, so my drinks sat there for 4-5 mins getting cold. I approached the service area and interrupted the chatting staff to confirm whether this was my order. If they can see the drinks are sitting there, why not shout out the number again. Really poor service. Don’t bother.

Went here to have breakfast before an international flight iced black coffee and the tandoori chicken wrap is great. I can't give 5 out of 5 but cause they got my coffee wrong and I had to ask them to redo it cause it had milk must of been miscommunication between staff?? And staff don't seem so friendly and welcoming must of been too early in the day. This was around 7 am something after all.

Staff are brusque to say the least. Cutlery was not held by the handle as it was passed to me. No sign saying kitchen was closed. Chicken and leek pie looked and smelled like dog food AFTER it’s been chewed and put in pastry. Didn’t believe it was a chicken and leak pie and gave back. No offer of refund..... although none expected. Only 2nd time in my life I have returned food and walked away. Nearly $20 for the pleasure.

I would like to pass on the wonderful experience I had at your cafe, the best customer service I have received in some time, the blonde hair lady was great, banter, rapor, just amazing, made it such a joy to start a very long flight. Please pass on my thanks, and I will pass on to colleagues who fly, that it is a must to go to Botanist. Cheers.