The Common Room

Honestly really slow poor service. Whether you order in person or online. Waited 15 minutes and when I asked about my order, they said they couldn’t see it. Then when the manager came back, picks it up off the top of the coffee machine where the coffee cups are stacked up. Please communicate with your staff when orders are waiting and have them call out the persons name. When I came in I looked on your counter and no coffee was there, so I sat down since there was someone ordering at the counter. Be more aware please. This is not the first instance of this occurring. I shouldn’t have to check if you have my order or check to see if it’s ready.

Food is great. Coffee is ok. Service is questionable. Most disappointed that I could not order a 'breakfast special' (food and coffee deal) and dine-in with colleagues with a ceramic coffee cup. I was advised that I could only get the coffee in a take-away cup, whether I was dining-in or not. In this current climate, I would expect better when it comes to sustainable practices. I chose to have a coffee only in a ceramic cup and will not be revisiting The Common Room.