Alderley Arms Hotel

We ordered very simple orders, and nearly every single thing that could have gone wrong, did. Including wrong sauces and sides. One meal was paid for then told it was out of stock, then the replacement never came. Food was pretty good however the wait and awkward customer service was less than par especially noting it was mid week and quiet. Kitchen communication needs improvement so that we aren't sending back every meal.

Based the on the food reviews we decided to go try some decent pub grub for dinner and head to the Alderley Arms. We did see a few reviews about the down turn in customer service based on the electric order apps on the table. However, while I can see why people would write this I feel based on what I witnessed that the app services suits some and the ones that did not want to use it got normal table service. To me that shows that the Alderley Arms is listening and are tailoring their services based on the clientele as they come in. We used the app and the food was excellent. We will be returning. They did bring a wrong order for one of our meals but offered and immediate refund. We declined as both meals were excellent even if it was wrong. We did notice the girl at the front counter assisting people to their tables (she pointed at our table to sit at) seemed lost while the manager? Was running around off her feet taking orders, clearing tables and providing outstanding service. Overall great venue, great vibe and great food

Genuinely shocked about all the reviews referencing the ‘great food’. Ordered some wings which came out rock hard, was starving but legitimately could not finish them. The bones of the wings also kept cracking into splinters the way chicken bones that have been re-heated do. One of the most disappointing pub feeds I’ve had. Go to the newy instead if your local. Service was fine though.

I had to return my southern fried chicken burger and chips last night. The bun was hard, the chips were dried out, the bacon was dark maroon and like wood - likely this had been left over from lunch or yesterday’s dinner and re heated as my meal. I will complain to the relevant health authorities and ask for an audit of this establishment.