Gloria Jean's Coffees

Just an abuse of your need for a coffee, I just to came often for a great coffee, this changed, it is my second time after the memories of that great coffees.... first time I thought it was just a bad barista day.... not true second time same burnt bean flavoured coffee ( beans are not as standards or cleaning of the machine is none)

Really bad picollo coffee that was curdled. Has happened in the past. This time I thought I would notify head office, so they can get some decent training. Only to be first told that it wasn't their cups and had to provide proof of purchase. So I told them the time ordered etc, after which I was offered a free coffee voucher and I said I would prefer the staff were trained correctly, and got a response saying that it basically only looks like that after couple of hours of making the coffee (so basically telling me I was lying). Please teach your staff to make a decent cup of coffee. The coffee wasn't 2 hrs old it, the curdled picture was taken within minutes of ordering. Very disappointed in the way the store and head office handled my concerns.

I usually experience a very low standard of customer service here however, one friendly and professional staff member made one of the best Mochas I've ever had on the planet and I travel. Served with a smile. Hope they can retain good staff. 2021 update, passive aggressive customer service continues.