Cousins Subs

I have been here many times over the years, this is the 4th time I am telling the same simple story.. I got a bag of chips with 5 chips in it , i could tell before I opened it something was wrong... I have never received any response!! Do you read your Yelp reviews because you have new ones. Why is there a tip cup in the drive through window, it’s totally inappropriate! First time I have ever been here when the window person was nice enough but something was off and she had a bit of an attitude. But get rid of the tip cup!!!!

I went through the drive through here to get dinner for the family after a work conference ran late. I don't come out this way often so I've never been to this restaurant before. It's a 40 minute drive home, and on the way my son opened the bag of food to start eating. Instead of our order of cheese curds, we had gotten fries instead. I was too far away to turn around so I had my son help me call them. I spoke to a manager and explained what happened, and said that I didn't want a coupon since I wouldn't be back in the area for the foreseeable future. The manager was able to refund me the price of the cheese curds and apologized. I understand that these things happen, and I was very pleased with how helpful the restaurant was. The food was also very tasty.

Order 3 subs with fries and drinks. 2 of the 3 were made incorrectly. We said light mayo on one and there was so much Mayo it oozed out all sides. The other one wasn't supposed to have tomatoes and had what appeared to be extra. The only one that was correct was a meatball which is kinda hard to mess up. Spend over $50.00 and you can't even get what you order. Unfortunately we went through the drive thru so we couldn't have them remade.