Naveen Vidyadharan
Lovely Place. A good place to chill and relax. If you have the cravings for desserts and Ice cream. This is the place to be. I usually hang out with my friends here. Oh.. the Taste is exceptional. Love everything about this place. The ambience is great. The staff are friendly. Would recommend anyone to check out this place. There's one in City Centre and City road. You also get a discount if you're a student.
Natalie Willis
If you have never visited Kaspars you must. I have eaten both in restaurant and had takeaway they never fail to impress.
All the staff are lovely, friendly and helpful.
They have a great selection and you can custom make any desert of milkshakes.
I mainly tend to order waffles and milkshakes which are always delicious! My favourite is the white strawberry indulgence and Ferraro Roche and snickers milkshake (please see pictures)
Arjun Prakash
Really great service and quality desserts. The girl who makes waffles is extremely friendly, informative and nice .
The Belgian waffles are a must try...
Joseph Llewellyn
Popped into Kaspa’s on City Road for the first time in a good few years. Whilst the prices were significantly more expensive, the food is still amazing, staff friendly and service was fast.
Would return in future. Slight shame about the location and major lack of parking though!
Sumaira Sanaullah
It was great. Dessert was delicious and staff was friendly.
Cristian Ponce
Nice place for a very filling dessert or if you’re craving some sugar. There’re a lot of choices and prices aren’t too crazy. Resembles an American dinner but only for desserts. The staff are very friendly so I’d probably go back again sometime.
Melvin S mathew
Good deserts and lovely staff. Waffles was amazing.
Tasharn Sanganoo
I had a lovely experience here, the dessert was lovely, ther staff was very friendly and the overall service was great. A particular staff member called Layth was really nice. As soon as we stepped in he was already on it to serve us and make sure we got seated. I’m from London and hardly get good service when I have been before. In general everything was better at this establishment. I would highly recommend
Thin Nandar Aung (Yony)
Good taste and lovely atmosphere. Prices are abit higher compared to other dessert shops. Love it anyway!
SRI GANESH KUMAR M
Ordered a butterscotch waffle today and it was really amazing!! Pleasing environment with good customer service !! Bit disappointed since the brownie waffle was out of stock .. But the food I was served was amazing !! Would definitely come again!!
T G
Lovely desert (which I ate way too much of 😂), we didn't wait long for our order and the staff were friendly.
Sasha Boucher
Visited here tonight for the first time.
We only ordered takeaway desserts, didn't have to wait long as they were done within 10-15 minutes.
A bit expensive for what it is but very filling, I will update review once have had chance to sit inside.
Eldho Alias
I frequently use to try deserts from this outlet, it's really nice to be in Kaspas... Friendly Staffs and delicious deserts make this place wonderful☺️☺️🤤
James Lewis
Absolutely loved it! Would of gave it a 10 stars if possible very kind staff and amazing food.Milkshakes are Absolutely large especially for the price.Well done
Ramneet Chaudry
My diligence as a VERIFIED GOOGLE GUIDE is to give a accurate description of each venue i visit. For the purpose of science, absolutely nothing to do with eating choccy waffles.
Latham Jones
Absolutely howling. Asked for a table and the guy walked into a table which had a water dispenser on. Amazing entertainment, haven’t laughed that hard since 2014. Great lad just watch where your walking 👍
jameskuttty syriac
I ordered strawberry indulge waffles. This was superb and so tasty. I really loved it. Suggesting to others.
Anita Cook
I’d say service was poor, staff seemed to have a bit of an attitude like they couldn’t be bothered, cutlery thrown on to table when we asked for extra. It was quite empty but table was sticky. Food was ok. We only tried, won’t go back, cocos is nicer.
Kate Lynn Williams
I’m not one to usually complain but the experience that myself and my party received this evening couldn’t go unrecognised.
Myself and 7 other people went to kaspas on City Road, Cardiff this evening as a total party of 8 for my sisters birthday meal. To say we were very highly disappointed and appalled with the standards of service we received is the least. We split the order in to two. The first order consisted of 2 waffles and a pot of strawberry’s. The second order consisted of 1 cookie dough, 1 waffle, 1 hazelnut sundae, plain vanilla ice cream, 1 shake and 1 smoothie, despite this the order was not prioritised as the food just came at whatever times it wanted as I will explain.
We waited about 15 minutes for the cookie doughs to appear, we had no sign of any other food for a further 15 minutes and then the 3 waffles showed up, with dirty cutlery, just a fork for each; no spoons for ice cream? and leaving both children without food, very upset and it was like they were being teased, again no sign of the shake or smoothie ordered. My sisters food was cold as she had to go and complain. She then spoke to a manager and upon speaking to a manager, he asked for a receipt as proof of what we ordered, surely you should be able to see what we have ordered on the computer or have a log of this information? We had to search for the receipt just to prove we weren’t lieing, which it felt like we were possibly being accused of. The man then apologised and said sorry we have been busy on the crepe section and yes of course we appreciate it is pancake day but I’ve worked in this industry ice cream is nothing to do with crepes? And when questioned about the shake and smoothie he didn’t have an answer for that. He offered compensation, an offer of ice cream? He then said ‘talk to me, we want our customers to leave happy’ he gave us a free drink of sprite as we didn’t want anymore ice cream, we appreciated this. However, my sister feels her birthday has been ruined as she had to complain. Only upon complaining did we receive the remaining ice creams, shake and smoothie. I’m sorry but how hard is it to put vanilla ice cream in a container? Apparently very. The overall experience in this kaspas has most definitely felt me feeling like I don’t want to return to a kaspas at all in the near future after the standards of service received here. As a customer and customers this evening we were extremely dissatisfied.
Justin Bowen
First time going there, figured we'd try a dessert type of place. - The smoothie was soooo good, bit too much chocolate on the crepe but still delicious regardless.
Brendan O Brien
I highly recommend the desert's and the staff are very nice
Claire Hill
Loved it! Staff were lovely despite 2 children being very loud they couldn't do enough to help us! The food was amazing and we all had a lovely time! Would definitely recommend
Paula Hopkin Mcgee
Absolutely fab highly recommend this dessert place
Gareth Jenkin Powell
Excellent service, beautiful food, the stunning smell of the cooking as you walked into the restaurant was overwhelmingly wonderful � definitely going again
Nadine Davies
Food was amazing although service is shocking ! Ordered cookie dough to be told it will take 15 mins (which was fine) cookie dough and waffles came but ended up waiting a further 15 mins for an ice cream - at this point everyone had finished their desserts and one person was left eating alone. Wasn't particularly busy was lots of spare booths x
Bistra Blajeva
We went to Kaspa's on City Road the other day and everything was amazing! Their waffles are the best in town and the staff was super friendly. Can't wait to go again!
Tina Marie Abidi
Wow my friend & i had another wonderful time at kaspas. Ordered the the cookie dough with bueno topping.. omg so delicious. Staff are so helpfull & the manager Amir was very attentative... You will not be dissapointed with a visit to the best Kaspas in the UK... x x x x
Jason Evans
Nice food but not the cleanest of restaurants and the toilets really need a refurb. In all more cleaning staff required. Will be taking my business to Coco Gelato in the future.
Andrew Harris
Great place to go for a treat only problem was quite a long wait after ordering until got put on the table chocolate bar milkshakes weren't very tasty
Catherine Atkinson
Fantastic place to indulge in amazing food. Will be ciming back
Natasha Thomas
My partner went there today to order food an take out couldnt order as wouldnt accept cash fair enough card payments as maybe michine broke but cash bit stupid what about all the kids that wsnts to go there only has cash not professional
Yasmin Davis
The desserts are great. However, their customer service leaves A LOT to be desired. I can count a handful of times when they have got my order correct and for some ridiculous reason, I keep coming back. And when I have complained about the error (either a topping is missing or the flavour is wrong etc), I'm always met with a disgraceful level of customer service, with the staff placing the blame on ME for their error or giving ME attitude for the extra work they have to do in making a new dish. Today's visit was no exception.
Firstly, we had to seat ourselves because staff basically ignored us, along with another couple, at the door. I then ordered a 'Belgian Chocolate Crepe' with bananas and a scoop of ice cream. When my order arrived, my fruit was missing (also note that I paid extra for that topping). I was not given an apology for the error. Then I noticed the Crepe had chocolate syrup instead of chocolate sauce.
I politely went to the desk and explained that what I received was not what I ordered. The staff member told me that the order was correct, which, in all fairness, I then looked at the menu and it was as stated so I accepted that with no argument. I then asked if it came with syrup, what is 'Belgian chocolate' about the dessert? He replied that he 'didn't know' but that is how he was trained to make the dish. I said that that was fine but I would like my money back because that wasn't what I ordered.
I also mentioned that every time I come, my order is incorrect. He then refused to give me my money back because they had provided the dessert as described. Again, I didn't argue or make a scene. I said fine, refused the plate and walked back to my table to wait for my friend to finish her dessert. Not 2 minutes later, a staff member comes to my table, says "here's your money", puts it on the table and walks off.
If your staff member had simply apologised for the confusion, corrected me and pointed out the menu description and advised me to ask for 'chocolate sauce' instead of 'chocolate syrup' next time, I would have been absolutely fine. Not only was there no apology, the blatant disrespect for my custom was simply appalling, not to mention refusing to give me my money back and then bringing it to my table without a word.
I am not a person who usually complains without merit but I have given this establishment the benefit of the doubt time and time again (and might I add, have never made a fuss), but I will NEVER be giving you my custom again. Your desserts may be good but your appalling customer service leaves a bad taste in my mouth. I also notice that others who have left negative reviews complain about the customer service too so maybe this is something management need to look into.
I'd recommend Coco Gelato further down the road, or Creams. Desserts are just as good and their customer service is far more friendly than here.
Claire Greenway
Ice cream and waffle outstanding, customer service awful no interaction with customer and any acknowledge that we where there, uniforms was dirt from their tops to their shoes. Will not be going back �
Sharon Chamberlain
Amazing every time I have been there lovely staff and yummy food drinks can't wait for my next visit
Lisa-Marie Selby
Had my first ever kaspas yesterday! First time I've eaten a waffle that way and I'll do it all over again! Lovely Set up ❤️
Christina Bond
Love kaspas desserts my favorite is the crepes . So tasty, my son loves all the different varietys of ice cream he's always spoilt for choice when we finish
Claire Lacey-Coles
We visited Kaspas Sunday evening and were very disappointed with the cleanliness of the venue. It was my first time and the fact that the floors and work stations were very dirty was very off putting.
Justin Racine
26 minutes waiting for a simple takeaway waffle and then opened the box and they put barely any chocolate on it, wtf �
Manuel O'Neil
Hated it the place seemed dirty, the cakes looked like they were from the Kerry Katona/Peter Andre section in Iceland,
The back counter display looked dirty and hardly any stock,
Would I go back absolutely never in a million years!
Utter CRAP!
Joanna Priddis
Always have a lovely time when here staff always helpful and happy to help and the desserts are amazing
Stephen Marlow
Brilliant took 2years of hearing about it before I went and well worth the wait
Lauren Blake
Go all the time I love it � waffles are the best �
Jack Curtin
The desserts tasted lovely & milkshake was also nice and staff were really helpful. Would I go again? Yeah Defo.
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