Bertucci's Italian Restaurant

Placed online order, the app shows the order will be ready at 12:30. Got there at 12:45 and it was not ready yet; was told to wait just 5 minutes. Finally got my order at 12:58. The same happened two weeks ago to my wife. The front desk person did not care and did not even say sorry! Then I got home and saw that the pizza is way smaller than before and burned slightly. What has happened to the size of the pizzas? The only thing that tasted the same as before was the olive oil they usually give away with their bread rolls for free. They even have reduced the number of the free rolls drastically. In every measure, they have reduced the quality even in respect to the customer. They really were great 2 years ago, but in the last few times, I can tell that they are becoming full of themselves. So upsetting because they were our favorite pizzeria; but no more unfortunately!

Just ordered 2 calzones from bertuccis here in Chelmsford, got home & they’re not even cooked :/ not only is the dough not cooked through but the ingredients inside aren’t cooked & the ricotta cheese is completely raw. It’s hard to tell from the pics but the ingredients are literally cold & raw (that white stuff in the pic with the spinach is the ricotta). I usually keep my mouth shut but this location has sent us uncooked food before, it’s late & we don’t want to order again somewhere else so I called to explain it wasn’t cooked & asked if I could bring it back. I was told I had to talk to the manager & placed on hold.. where I sat a long time until I finally said screw it & hung up. We’ll take the hit again but will NEVER order from this location again

This Bertucci's location provides consistently excellent service and great food. The waitstaff is friendly and attentive, especially Sarah - from the first time that she waited on me, she provided top level service. She remembers my exact order every time I come in and brings it to me with a smile. My food arrives quickly and is always delicious. Highly recommend!

Excellent food and service at the Bertucci's in Chelmsford, MA. All of our meals were well prepared. Our waitress Lori was a pleasure, and managed to make us feel as if we were her only table, even though the restaurant was very busy. The general manager Ashley, came over to check on us as well. Friendly and professional. Thanks to the entire staff!

The food was...okay. We only went here because we had coupons and wanted to try it. But the 1 star is because our waitress had to be one of the most miserable people I have ever met. I don't know if she was having a bad day, or got sat right before she was about to leave, or what. I don't think she even told us her name. The first thing she said to us is "heres the bread, it hot" and walked away. She was really short with us in the few interactions we had with her after that. When we were towards the end of our meal, she practically threw to go boxes at us (without asking if we even needed them), didn't ask us if we were splitting the check, so we had to wait for her to come back to fix it and she seemed so annoyed. We wanted it separate so each party could use a coupon and she very rudely said "you cant use that for both of them" which I think she just didn't wanna deal with it. Overall, it was a pretty bad experience and we'll never be back. All the other wait staff seemed fine, we just got stuck with the worst one.