Fantastic food as always and great staff too. Highly recommend �
It is now quite obvious Mr. Allam was in the wrong with a lack of understanding of the current laws concerning guide dogs, instead relying on the knowledge he had of the Health and Safety Act, in relation to domestic animals (which doesn’t apply to guide dogs). He was also courteous and in no way malicious, erring on the side of caution as he felt appropriate for his restaurant.
He has since made a formal apology on their website, armed now with full knowledge of the current law and of course fully accepts guide dogs.
The reviews that are coming in lately are obviously out to try and ruin what IS, and always has been, the best Indian restaurant in Cheltenham. This coming from someone who has lived here for 45 years, eating at the restaurant on many an occasion, along with the many others here - not a keyboard warrior bent on destruction, who has likely been nowhere near the place.
He made a mistake, lesson learned, apology made.
We haven't eaten here for probably 7 or 8 years, when the economy was obviously better. A friendly smile and welcome when we arrived, so like the service the welcome hasn't changed. The free flower to the ladies as they leave have gone and the economic down-turn was evident from the number of empty tables, especially quiet for a Friday night which was surprising. The same appeared to be the case with other restaurants on Bath Road. The service was as good as previous visits as as was the food and the atmosphere, which was nice & relaxed.
There were several families with young children enjoying a relaxed evening meal. We enjoyed our meal and probably won't leave it as long til our next visit. The food was well presented and prepared.
I have always enjoyed my visits to Indus. Friendly staff and very good food. I love the retro look. I have been eating there on and off since the early 1990s and have always been very satisfied with the dining experience. I'm aware of the "guide dog" incident which has been apologised for and I think it's very sad that Indus is being negatively reviewed by people who have probably never even visited it.
We went to Indus last night which has a great quirky decor and lovely food and service. It’s a shame it seems to have been hit by the recent controversy over the manager refusing entry to a customer with a guide dog. The manager has since written a sincere apology and admitted that he didn’t know the rules regarding dogs being allowed in restaurants. He’s held his hands up and sent a reply to every person who voiced their opinion about it. I hope the restaurant can continue to succeed as it’s always been one of Cheltenham’s favourites.
I visited The Indus Tandoori on the Bath Road this previous weekend on a Saturday night, The visit was a definite good choice from the moment I arrived with my friends. (There was 6 of us), We were seated with a table comfortable for 6 and all your meals and drinks together, The service was exceptional, Always checking up on us and other customers regularly for drink orders or quality of dishes, That brings me to the next part that makes me give this restaurant a 5 star rating, The Food!. The quality of the dishes are fantastic without a complaint in thought, Beautiful flavours combined effectively with spices. Each dish freshly prepared and cooked effectively, Very prompt and professional service on all aspects. Definitely recommend this restaurant to others and will be definitely returning!
July 2016
Just returned from Indus, yet again a wonderful meal.
Lamb chop sizzler was superb, very spicy tender chops in a rich sauce.
We always eat so well here. I don't often write reviews but Indus deserves it.
Wonderful food, lovely service.
Go, you won't be disappointed.
Kate and Simon
Cheltenham
Nice restaurant. Tasty indian food. Friendly staff. A shame it has to get such bad press for one mistake in the past. I had a great family meal here and have been going since I was a small boy. Give the guy a break after so many years of loyal service to the local community.
The quality of the food is fabulous and so is the quantity. The meal we had was superb. The staff are very friendly and nothing is too much trouble. We eat here regularly and it never disappoints.
I went to the Indus based on recommendations, I was very impressed with the food, service and the unique décor. The dish which I always enjoy is the Tandoori Mix Grill and King Prawn Sag Balti. The Starters are all very tasty too especially the Chicken & Lamb Tikka. I would say that the Indus is by far the best established Indian Restaurant. The food is always cooked to a very high standard and all the staff are polite and welcoming. Always a pleasure to dine at the Indus. Recommend booking to avoid disappointment. Well done to everyone at the Indus.
Me and my partner always go here. They do a a real nice (best in chelt) lamb tandoori starter mm
😋. Good polite waiter for service. And Ali the manager is a real nice man.
Best chicken tikka biryani ever! Lamb dish I had was recommended by the staff and I really enjoyed it. They weren't phased by our peccadilloes of keeping the poppadoms and sauces with the mains!
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