Cafe Poirier Within Hatfields

We walked in on a Sunday morning expecting to go around a few different shops looking for a mattress. The experience and knowledge shown by the staff meant we didn't need to go anywhere else. Ordered in and collected two weeks later, highly recommend using this smaller local business instead of the huge chains

Lovely furniture shop with so much choice & excellent quality… very friendly staff which will ask if you need any help but they do not pressurise you … my husband & I found just what we wanted… a lovely lady named Jo-Anne was very knowledgeable & very helpful …I would highly recommend Hatfields for price…choice… value.. quality & great customer service…

We purchased a sofa from Hatfields Budget & Clearance store and couldn't be more pleased. Not only is the product well made but the customer service we received was outstanding. From the not pushy sales assistant (Ian) who was very knowledgeable & gave us advice on what to look for in a quality sofa to the delivery team who respected our property, delivered on time and called us before they arrived. We also unfortunately had a minor dent in one of the feet, this was quickly resolved and we were kept updated at every stage. Thank you, Hatfields. We will definitely be back and would highly recommend to anyone.

Having had long overdue extensive decorating done over the past few months we must extend a huge thanks to the various staff at Hatfields for their service in storing 2 x sofas and a bed pre-purchased for us in their warehouse for 3 months whilst the work was carried out (Jessica and team). Many thanks to Donna Surgey for liaising with us and Axminster to secure the lounge/diner and stairs carpet for us and keeping us fully informed of the delivery into their warehouse and arranging the fitting with Peter and Darren who did an excellent and professional job. A special thank you to French Fitzgerald for assisting us in the recent ordering of several items of lounge/dining room furniture and her patience in answering the many questions and special requests in organising fabric samples and arranging with the manufacturers an alteration to one of the items. We have yet to receive the furniture but are sure that we will continue to receive the professional and friendly service we have enjoyed so far. From our various experiences with several departments throughout the store so far, we would not hesitate in recommending Hatfields to anyone looking to purchase high quality furnishings with great service from the friendly staff handled in a very professional manner. Many thanks to you all.

Bought 2 small items of furniture which were faulty on delivery and inspecion due to errors by the manufacturer and not Hatfields. The problems were resolved to my satisfaction due to the outstanding and very helpful customer service team who were professiomal, understanding and cooperative at all times until the matter was resolved. I would well recommend Hatfields without hesitation and will certainly make them my first port of call when shopping for more furniture in the future.