Chipotle Mexican Grill

Once it was our turn to order we were not greeted the girl just stood there . There was 3 staff working 1 register and what appeared to be the cook just standing in the back leaned over the counter watching. When the girl wrapped my burrito she literally rolled it into a ball until all the stuff oozed out and it was as if she did it on purpose but rolled my bfs just fine . Once I got to the register I asked one male for a new tortilla since she busted mines I asked the other male was he the manager he said yes one of them I said is there a reason you have that girl working the entire line by her self he said because they were dealing with something else . I said well no one is helping her and she’s obviously frustrated because she’s making food horrible messy . The manager didn’t say nothing just stood there after we paid wouldn’t even give us our receipt we had to ask and he was hesitant to give it to us then come to find out they charged us for guacamole and we did not get guacamole. The food was good MESSY but good customer service very poor.( Pictured is my busted open burrito and the new tortilla under it)

Terrible - do not recommend this location. Went in to order had to wait 5 minutes for rice, and when I saw the rice was ready I hopped back in line (had to get to the end of a long line) and when I got to finally order my food. It was going to be a 15 minute wait for the chicken. Fustrated I just went to buccees down the street and got a club melt 10/10 recommend. And it was less then 7 bucks - last bite of the glorious club melt. Go to buccees. Do not go to chipotle.

Came in today for my first ever pickup order from chipotle and man was the staff rude they ignored me for quite a while and then finally one of them directed me to my order name on the bag facing a wall. They forgot the chips and salsa and instead of my large drink I got a small cup. Management please have a talk with your staff about courtesy and order accuracy I’m not driving back to get the chips and guacamole but I shouldn’t have to pay for your mistake either! On a side note I ordered two burrito bowls each had about 6 pieces of meat in them come on now you can do better than this!! Wake up!!

Ordered through DoorDash, and the bowl was HALF EMPTY. I ordered an HOUR before closing, so whomever was closing tonight obviously didn’t want me to get the food I paid for. Highly disappointed because I love chipotle. It seemed like they did half scoops for everything. And just piled lettuce on to it to cover it up. 0/5 stars.

Ordered food for pickup. It was wrong. Tried to call the restaurant. Apparently they now have a horrible bot that makes you answer a bunch of questions that then directs you to the website or to send them an email. If they screw up your stuff I expect to be able to get them to fix it with minimum hassle and maximum speed. They no longer do that apparently. I've been a loyal customer of Chipotle and eaten many hundreds of burritos over the last several years. I had sworn off the Corinth location after they told me I couldn't get sweet tea in the drive thru pick-up and they wouldn't refund it. Now I'm done with Chipotle entirely.

While this restaurant has one of the tastiest add-ons ever (the corn salsa), as well as some to-die-for meats (the chicken is my fave), they have definite quality control issues. Even when ordering double meat, the meat content of most items still tends to feel lacking. It's also the case that you'll usually get a burrito with contents clumped together, instead of spread out. And they pack these things full of rice when you ask for rice. Contrarily, if you try leaving rice off of the item, you simply get a much less filled burrito. This used to be a 4-star experience, but it's more than obvious that their employees have been instructed to save money by loading in more of the cheaper items wherever possible.

Again completely disappointed. Been about about 6 months since I was last in. Dinner time 7pm. No chicken, no steak, bottom of dish grilled veggies. Grill isn't going, people standing around, or "taking breaks" where is management? How are you not prepared for the dinner rush? Same song every time. I don't fault the emplees because their is obviously no management leading them.