Sonic Drive-in

I ordered 2 drinks, mozzarella sticks and a medium fry. They forgot one of the drinks and as you can see from the picture this medium fry is not stocked. There are very little fries in that container. I had to get the drink corrected on site and didn’t discover the fry issue until getting home. It’s disappointing that you pay for a product, and we were under served. They acted like I was an inconvenience about the drink I paid for and they didn’t bring out. Also, I asked for easy ice and get extra ice.

The past few times I've gotten food at this location the service has been ridiculously fast. Granted I always order ahead on the app, but the moment I'm checked in they're coming out with the food and its great. Never had an issue with this location except for one time I ordered super late and a main piece of the meal was missing, called support and got it handled graciously and quickly so that really doesn't affect this review. I recommend choosing this Sonic if you were planning on getting fast food in the area.

5 stars for sure! Better than the Lake Dallas location - Their management sucks so I come here to the Colorado Blvd location when I'm in town. Fantastic service but lighten up on the cherries with stems in the cherry slush. Sometimes you put cherries in the drink Sometimes you do not, the stem itself can come off the cherry when you don't even know the cherry is in the drink & when taking a drink, the stem can slide on up the straw. Just a heads up.

So I just sat waiting on my order to be taken for almost 10 minutes. I knew they were busy but was willing to wait. Finally I left after the wait with no customer service. I decided to call and tell them of my experience and was told that one of the parking spot systems wasn’t working right. So I guess I pulled in to the one spot that wasn’t working right. I suppose it never crossed their minds to put a sign on the menu in that spot???

Don't forget to TIP the employees. There was only 2 employees working and this young lady was running her tail off. We were patient, you just have to be ya know. Upon our arrival, I pushed the red button and the wait was about 5-10 minutes before we got a response to place our order. Food came out a short time later like I said maybe 2 employees inside. This young lady was a Trooper and our food was fresh when we got it. Tip afterwards because she didn't wait on it but like I said she was running her tail off. She needs a raise or additional help.

I wouldn't give this place a 1 star if there was a choice. The tator Tots were dry and cold. I sent them back and the young man working there brought me out even worse ones. I was not rude or hateful to him . And this is how you get treated. I have family that owns a sonic and would never get but hurt if someone sends back food. Worse service I've ever had.

Customer service must be a lost art at this location. Car hop delivered food while on his phone/headset. And no, he wasnt listening to another order, he was full on having a conversation. No acknowledgment towards me, hands me food and drink, no eye contact, no thanks, have a nice day..nothing..just walked away.. Guess its the new standard for customer service.. too bad..