We arrived at prime tea time tonight and ordered a shed load of chicken.
After 20 minutes waiting, the Manager came out, explained there had been an issue, thanked us for waiting patiently and said he would refund our bill and give us the food for free!
I was impressed that they recognised the customers were waiting and did something proactive about it.
Got home with the takeaway and everything was there, in perfect condition. Great work, 👍
This was by far the best KFC I have ever had...no joke. Normally the idea of KFC is better than the reality but the bucket of chicken pieces, fillets, hot wings and fries was absolutely delicious, even cold tye next day. Well done to all the staff working there on Thurday evening .
Just been here to get a flamin' snack wrap and a drink, only for me to trip and spill my drink as I was about to leave. Gutted is an understatement for how I felt, but all credit to the staff who cleaned up my accidental spillage and even made me a new drink free of charge. My message to the team on that shift during the evening: you guys were brilliant and I really appreciate what you did for me. Thanks ever so much! :-)
I gave 5 stars previously but latest was awful .. the self service machine wouldn't scan my bar code bit did order .. no way to add my kfc at the counter so worst app experience ... then we had a twenty minute wait for the food .. at no time were we told it would take so long..then no gravy
. And in the end the staff were not very friendly .. maybe because people were fed up with the waiting .. but a rubbish experience.. my wife will never go back .. 😒
It took 35min to prepare the fried chicken for my office lunch, ok those were 3 buckets, but still it is long time.
Staff helpful and friendly but food not the best. Chicken strips were quite soggy and they were eaten straight after collection in the drive thru. Fillet tower burger was good though.
As KFC goes, this was good. Food was perfect. But…they need to keep the place tidier, there was rubbish all over the floor!
The burgers are always good, they ran out of Lipton peach ice tea so was mega watered down but took it back and was sorted out quickly 👍
Often visit here and always wonder how they get away with constantly employing such young staff. I find it frustrating how some visitors just walk out and leave their mess on tables when bins are so close, you wouldn't do it at home! Staff are busy and you can see most work very hard. Food always delivered quickly and any issues if you ask they will resolve quickly. No complaints other than some people ordering could use manners....have sadly witnessed this many times. For such a young team working in difficult times I hope they continue the good work.
Went here on our trip to Costco as the queue was huge for the cafe in Costco. KFC however was empty, which was great as we got served fresh, hot food really quickly. There was a fella on the tills being trained, he was really friendly and smiley.
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