Sturbridge Coffee Roasters

Place is cute and clean, and the employees are nice and helpful as well. I am entirely ignorant about the different coffee options out there, but one of the workers here made some time to talk to my girlfriend and I about the many varieties of beans. We are coffee novices and we didn't ask for help, cause we felt awkward to ask, but the woman saw that, approached us, and coached us through it comfortably. Coffee isn't intimidating, but not knowing about something can make people feel intimidated, and we appreciate the help. Idk if their coffee is expensive or not, but prices seemed to be about $18 - $20 per bag.

I walked in and was the only person in there. I ordered. I waited twenty minutes and watched four people get their order before me when they ordered AFTER me. I waited twenty minutes for a shot of espresso and a breakfast burrito comparable in size and taste to McDonald's. And honestly, McDonald's taste better. I could've gone to a real restaurant, sat down, ordered, and got my food in the time it took four employees to get my order ready. And I didn't even get a "Sorry for the wait." Even though the lady who ordered ten minutes AFTER me did. I walked out angry. Horrible experience. Ruined my morning. Edit: To answer the owner or manager, I appreciate the apology. That's very upstanding of you. I know the coffee is good. So, I'll change my rating slightly now that I'm less annoyed. I've been there several times for it. This was my first time getting food. But I still had to go get food somewhere else after I left because the burrito was tiny, dripping from the salsa, and falling apart before I opened it. I threw it away after two bites. There's NOTHING more frustrating than paying for a meal, waiting forever for it, and then it turns out to be poorly made. And I wasn't the only customer complaining. The family that ordered AFTER me got two of their drinks in a matter of minutes and the other member stood there waiting for another ten minutes until she went up to the counter to complain. She's the one that got the apology. I got my burrito after fifteen minutes but waited another five for my espresso. I really have no incentive to return. There were four people working. I don't know how things were so disorganized. People ordering on the phone shouldn't get priority over the people standing in your store.