Chipotle Mexican Grill

I ordered online and was able to pick up my food without any difficulty. It was still warm when I arrived and the cups were even in the bag, so I didn't have to ask for them like I have had to do at other Chipotles. It wasn't too busy when I went there but school is out for the summer. I imagine once Duke starts up again it will be busy nonstop.

I stopped in for a salad about 30 minutes before close on a Saturday. Service was quick and portions good, but the dish overall and particularly the barbacoa was very bland, as if cooked with little to no seasoning. There were no salt and pepper shakers with the hot sauces, so I asked a crew member who seemed to be the manager on duty, and she told me they didn't have any, glanced in back and gave the same answer. I tried adding hot sauce but it still wasn't good, so I went back and told her the problem and I was given some kosher salt to sprinkle. She seemed annoyed that I interrupted her closing tasks, and totally unconcerned that the food was not up to par. With the kosher salt sprinkled throughout, it was okay but still not what I expect from Chipotle. Past experiences here have also been lackluster.

Very disappointed with the professionalism at this location. To find out that the unprofessional is was coming from the manager was even more concerning. My sister took some chips back because they were overly crushed. The person she made the complaint to slapped the chips out of her hand and got some new ones. When she went to walk off the yelled are you going to put up those chips. Someone behind her became upset and basically expressed his dissatisfaction with the managers actions. She went back to ask for the man’s name. No one would tell who he was. Finally someone got him to come back and my sister was greeted with a go “F” yourself. I don’t like to think things are racially motivated but this one has me wondering. We sent complaints to corpora hopefully action is taken immediately.

Reaaaaaaally, In This Day In Time. One Would Think This Location Would have Resolved a National Issue It’s Corporation Has With CROSS CONTAMINATION…… I Entered Upon the Assembly Line , Therein I Witnessed Again A Line Person Brush The Food Spills Into The Separated Food Containers On the Serving Table. So, When I Approached To Order I Requested Super Well Done Chicken From The Grill and Fresh Avocados …. But Was Responded With a “ WHAAAAAAT!” SO, I LEFT and The Patron Behind Inclined The Same ( Outside We Agreed It Was The Safe Thing to Do. )

I arrived around 11:30am. They just open at 10:45am so why the food not look fresh. Everything was overcooked. The lettuce was brown and discussing. I ordered one hard shell taco and she put in a bowl container and tossed it in a small bag!! Yes my taco was all over. Smh! Management please get it together! And the system still down only taking cards.