Panera Bread

This morning i received very poor customer service from this location after being a customer for at least 5 years or more. The customer service at this location used to be outstanding. However, the last few months it's been very disappointing to say the least. This morning I walked in and was totally ignored by the actually manager. She was finishing up with a customer who is a regular like myself. As I approached the counter she proceeds to walk away with the other customer giggling and talking. She made eye contact with me but kept walking. Another associate was standing around drinking a drink. Some one comes out of the kitchen and said did they just leave you hanging? My response was "yes, they did". The manager magically disappeared when I looked around. The associate stated it's slow. Not sure what that meant. The customer experience is less to be desired here. No one greets you with a good morning and the manager this morning was down right rude for just leaving another customer without even acknowledging me standing there! I wrote a post earlier but somehow disappeared. Someone needs to train the manager on providing exceptional customer . This morning experience sure what not it!

I joined the coffee club a few months ago. There's a super convenient location very near my kid's school that I drive by every day. I bought a travel mug and get a refill 4-5 times a week If you get coffee more than a few times a month, this is definitely worth it. I think the price for the club now is under $10 / mo. There were a couple times at this location when all the coffee urns were tapped, which was annoying. But they've gotten a lot better since January 2022.

Was there 3 weeks ago. Absolutely disgusting. Will never go there again. Tables were greasy, air vents covered in heavy dust and obvious BLACK MOLD. Not only was most of the order wrong, the food tasted terrible, items missing, rotting food, but possibly the worst part for us...they sent us down the highway with a COCKOROACH in the bag!! This place needs to be shut down by the health department. Wish I could give ZERO stars.

I've been coming to this Panera location for years and have never received anything other than exceptional service. The staff are incredibly friendly, efficient, and hard working and the food is always on point. Would definitely recommend this location if you're looking for a fast, well prepared meal that feels so much healthier than fast food. Their app is very easy to use as well and if I order online my food is always ready by the time I get here and I'm only coming from 5 minutes away!