Jersey Mike's Subs

I ordered a sandwich without onions and jalapeno on white bread. They made me the complete opposite. I had wheat bread, it did not come with the mushrooms and peppers that was supposed to be on the sandwich. I called and spoke to Toni and all she could say was we can remake it or refund your money. Seems to me with the cost of gas and my time I should had been offered a refund and another sandwich. I asked for the manager and she said she was the manager. I then asked for the General manager and she claimed to be that person as well. No apology was offered and the nonchalant response and tone was unacceptable. A simple," I apologize for the mistake" may have helped the situation just a little. The order was placed online so all they had to do was read it.

I just want everyone reading this to know I never give five stars unless I truly enjoyed my food. With that being said I ordered a giant BLT and I was loaded with so much food it was spilling out and I had a hard time finishing it. I don't know who made my sandwich but omg it was delicious. I had crispy bacon the veggies were fresh and crispy. I just wanna say thank you to whomever made my food that day.

New sandwich maker (to this location) and maybe a manager I'd never seen before here, but these 2 employees did stellar jobs. I witnessed one take such care of her sandwich making skill and ensured to clean surfaces between each order, very well. The other person was sure to be ready to scan my perks barcode at time of payment. Both made me feel like they truly care about the JM mission and values. Excellent customer service from both that day!

We stop here after a doctors appointment in Durham every time we travel here from Georgia. We're always there right at 10am when they open to get lunch for our drive back home. The employees are always friendly even when we're there so early, and treat my gluten free bread correctly to eliminate cross contamination.