B. Good

Counter order healthy themed fast food featuring locally sourced ingredients with salads, grain bowls, and burgers and chicken sandwiches. They have a number of side options including things like avocado toast. Nice physical location inside and well located in downtown Durham in One City Center. Friendly staff and they are pretty efficient getting good out. I could see myself upping this rating over time, but my big complaint was that I ordered a seasonal salad with kale base and they did not remove the kale stalks. It was not just one but there were a number of sizable stalks in it. Beautiful looking salad with nicely variety of ingredients, but no one wants to chew on tough kale stalks.

Let's start with the good. The food was good and a nice addition to the Durham food scene. The portion size could be bigger but I didn't leave feeling hungry. A good quality quick service restaurant is exactly what we need downtown. As a downtown resident I was excited when it opened. Unfortunately the service level is abysmal. I visited at 5pm on a Saturday and the place was fairly empty. The ketchup dispenser was empty and there was no tea made. When I entered the person working the counter slowly got up from her chair and put away her phone to finally take my order. She made me feel like I was interrupting her day. A large group came in and she hid in the back until they gave up waiting at the counter and used the self service order kiosk, before returning to her chair to read her phone. The kitchen crew was simply standing around also and not taking care of things. If there was a manager they weren't present. Everyone appeared to be miserable and just waiting to go home. I wish this was an isolated incident but several of my neighbors have told similar stories. I hope they can turn it around because I really want to like the place.

The flavor would have been a 5 star review but the portion sizes were so small. It wasn’t quite a side salad but it wasn’t much bigger than that. My husband and I were both so hungry after eating what we got (to go) that we ended up having to make more food at home. For a $10 salad that’s tasty but leaves me super hungry, I won’t return.

The food is decent. Only negative is that the burgers were a bit small. I've visited a couple of times and both times the customer service was pretty horrible. Not what I would expect from a place like this (and especially one located so prominently in downtown Durham). On my first visit I asked for a burger with hard fried egg on a gluten free bun. The one I got had an over-easy egg and a normal bun. The bun was less of a problem than the runny egg (I understand gluten free is not a popular request so I always double check), but the attitude and eye-rolls I got when I asked if they could fix it was a huge problem for me. There's no place for that. Second time I went was not much better. Sadly, I can't really recommend this place and I doubt I'll be going back.

Awesome new re-vamped menu. Especially, the new Flexatarian menu. Whoever designed those menu items should be given a raise/promotion! I'll gladly pay a couple of dollars more for quality ingredients and healthy food. The downtown Durham location is also super clean and the staff is very friendly. I could literally eat there everyday!