Pizza Hut
3808-M Guess Rd, 27705 - Durham
Pizza
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Google Reviews (8)
I paid for pizza that was never delivered, when I called the store two separate times they hung up on me when I asked for an update, and I still have not been refunded for the food I never received. Please don’t spend your money here, the store and the company are extremely unhelpful and reinforce my decision to never order Pizza Hut again!
As an edit to my original 1 star, management reached out to me after sharing my experience and they did issue a full refund as well as an additional $20 credit.
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Google
Not usually one to leave a bad review but this pizza hut didn't meet expectations at all. Pizza was overcooked and dry and the wings as pictured have nowhere near enough sauce besides being dry themselves. I order from pizza hut quite regularly so this was a bit of a surprise for me
Google
I had the best delivery driver named ms ginger. She called to let me know was coming bc a storm had hit so she had to go around a lot and then she called when she got here. she’s literally the sweetest delivery person I’ve ever had. Thank u ms ginger u made my day!!!
Google
I ordered a personal pan pizza When I went to get my pizza a girl and guy was out front smoking and cussing. I walked in and no one greeted me. I then went outside to ask if anyone was working today and asked to see the manger. Turns out the lady smoking and cussing was the manger- Jennifer. She was very rude, laughing at the fact that I just wanted to pick up my pizza. I was on lunch break so my time was limited. After receiving my pizza it was cold. I will not be returning.
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Google
Didn’t receive my entire delivery order missing a pasta, asked my delivery driver he just said he didn’t have it . Called immediately and have been left on hold for over 30mins didn’t receive any help or an answer and did not receive a receipt with my order! Very dissatisfied
7-4-22 Updated to a 4 . Manager reached out and sent refund and covered delivery and a second order for me was pleased thanks for accommodating me
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Google
I ordered online a personal pan pizza, a three item large pizza, cinnamon breadsticks, boneless chicken wings for pick up. The order was on time and everything was hot and correct. The staff were all very friendly. I would definitely recommend stopping here if you’re in the area.
Google
Why bother offering curbside if you aren't going to even bother answering the phone or bringing it out. It would be one thing if the location was understaffed but thats not the case with this location. As soon as I walked in I see 4 men gathered behind the counter on their phones, didn't even greet me until another worker walked up and mentioned I was standing there. Such bad customer service.
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Google
I love pizza hut because of their personal pan pizzas but i ordered one for delivery 35 mins ago and it is still not here, currently trying to call to see if it’s even coming and have been on the phone for 10 mins and no one has picked it up i’m just left on hold
Google
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