Wendy's

Our order was incorrect and we did not get receipts. On the phone, the manager was quick to offer to remake our entire order, not just the mistakes, even without receipts. We came to pick them up at a later mealtime and also had two additional separate orders in the car—it was very confusing and with their divided attention it’s a miracle they got it all right in the end and kept very cool at a very busy time. Frankly, I hope they at least got the satisfaction of spitting in our food for all they put up with from us, because I know for a fact Wendy’s doesn’t pay them enough to give that kind of above and beyond customer service.

So glad my child convinced me to try this location again. Wendy’s is typically our go-to if we indulge in fast food. Last few times, food was cold and tasted old. I was empathetic because I could see how tired the limited staff appeared. However, I didn’t want to go back. After some convincing…..,,This past time, staff was friendly, food was hot, and the store seemed well-staffed. Great job Wendy’s for working through a rough time.

I invited my friends a meal from Wendy's. We are Mexicans but that's not mean, you have to look for an interpreter before I speak a single word. That's exactly what the young cashier did, that was so rude, and I think that is racist. Look for help when you are sure that the Hispanics don't speak English at all. I won't go back to this Wendy's. It's a fast food restaurant and they took 30 minutes to give us our meal. Super bad service!

Word of advice to everyone seeing this review, do not go to this store ever. EVER! Every employee seeing this review, you all should get fired. This store here in general has the worst service on record due to laziness within these employees taking orders through the drive thru not speaking up through that speaker, cussing people out for no reasoning. I would have to hate to see customers waiting for like 10 minutes for their food no matter how long the line is. To repeat to all Wendy’s customers, DO NOT go to this restaurant EVER!

We were in the drive thru. We waited a long time to place our order and even longer to get our total, pay for our food and get our food!! The person in drive thru was supposedly the manager. He was outside, in someone's car, with the headset on! We saw him come outside and get in the car as we were pulling up to the window for our total. Inside, employees were looking for him, didn't know where he was or why there were still cars waiting to place their order! While we waited, 3 other cars drove off because they could not place their order at all!! A young lady came outside to get him so he could finish our order. He gave us our total, took our money then went back outside. He didn't ask us if we needed sauces or even give us our drinks!!! He abandoned his customers and his crew😡

The Wendy's in Durham are not worth it. They have the absolute worst service of any restaurants in Durham. I drive for Doordash, and Wendy's is consistently the absolutely worst place. I now refuse to pick up orders, or eat there. I used to spend over $60 a week there personally. Dave Thomas must be spinning in his grave...

Order Baked Potato . It had been cooked so many times it was as hard as the cement. Had no taste. The employees acted as though we were bothering them. Wanted a chocolate frosty , but nwere out of chocolate. Sorry service, did not get a feciept, napkins or fork to eat with. I want be going back. I will go to the Wendy's on N. Duke Street in Durham,NC. Thank you, OH something else no one said thank you,how are you Welcome or any other words.