Chili Hot Pot

Great place for all you can eat hotpot. Small venue but it's popular and always packed with customers. It was a bit cramped for my likeness but the atmosphere was exciting. Got to talking with some tables close by and got a good idea of what to expect portion-wise and they were generous. Huge selections of broth and it was almost overwhelming as I couldn't narrow it down to just 2. Meat and veggies were plentiful and great quality and served by a robotic disco cat. Service was spot on and very attentive. My only complaint was the sauce bar, while the selection was vast and well stocked, they had an employee building your dipping sauces. Not that it was a huge problem, it's just that they didn't understand how I liked my proportions and they couldn't get my recipe quite right. Regardless, I'll be coming back regularly. Can't beat the value here and they keep it simple with good food unlike certain lavish hot pot restaurants in Vancouver.

This place is probably THE best place to get hot pot in Edmonton! The staff are kind and extremely efficient, the food is delicious and abundant! Even though it is small, it makes for value, charisma and experience! My friends and I had a blast coming here and will definitely be back one day soon! The cat robot server was a delightful! Overall, great food, great experience and extremely fair price!

This place is a staple here! If you come during a prime time be ready to wait or hope you are lucky because it is packed (and for good reason). The aunties here are all so nice and we love the addition of the robot. It is busy here but worth it! Amazing food, and fun times. There's so many soups and sauces to try here and at the end of the day it's just really great value. We have been coming here for so long. One the best places in Edmonton for sure.

This is not just a Hotpot, this is an Experience, the many choices of soups, blew my mind... As I waited for my items to arrive, I heard music, I heard a whimsical voice and suddenly, I saw a robot multi tray 😳 zoom over to me with my items and ask me to remove, I laughed so hard I could barely get my items, what an amazing help this robot can be, I was super impressed and very happy to see such a nice robot, it's a cat, for the cat people, it's like Hello Kitty brings your food 😀. The service is awesome, they will make your sauce for you 😀 Very clean inside, all tables and areas cleaned very often 👌 The broths for soups for so many different flavors to choose, I went with Satay and another brother, Wine chicken and Herbs. Both were incredible, I'd love to have again, but I need to try other broths first. The selection of Veggies, Meats and Assorted dumplings and speciality items. I can't begin to explain, it must of have been at least 100 items in different varieties, everything fresh and cut properly, not super thin slices of bad cuts, this is good cuts of quality meats. I really can't say enough good things 😌 It's 32 95 for all you can eat, 2 bucks for a broth, for everything you get, it's well worth it, you're going to flavor town. They have a 5 item lunch special, 18 95, still decent, it's lunch. Be open minded, be ready to taste food and the foods juices in the broths, have a wonderful drink, they have menu of just the drinks they prepare, I didn't try, but it looked great. I got sliced pork, Marbled Beef, shrimps, sliced lamb, oysters, dumplings, chicken chunks, Angus cubes...everything was perfect. The Cat robot server, really made it super special and awesome, bring the wife and kids, this place is great, not to busy earlier in day, around 11am. There's parking on side street, near bottle depot, behind restaurant and directly in front of Chili Hotpot, depending on what time of day you go, you can grab a spot fairly easy.

This was our second time trying this place out and we were very disappointed to say the least. The first time we came and the reason we hadn't been back was because the dining area was in a complete state, lacking cleanliness, and space-wise, we had felt like sardines in a tin can. Our hope was that this was going to be different for our second-go around but that was hardly the case. The most disappointing piece about our experience was the customer service. It was quite busy when we arrived but we were given a table right away (which we appreciated). It took over 10 mins for them to bring us a menu and it got to the point where we had to track down one of the servers to get us one. After we wrote down what we wanted, it took another 15 mins before we submitted it because nobody came and checked in with us nor did they make sure we knew what to do with ordering. The food we ordered came out sporadically and half of what we ordered never actually made it to our table. The worst part was that they didn't even bring us the soup to cook the food so we had all these raw foods sitting out for close to 20 mins. Finally the Manager noticed we were sitting there without soup and came over to tell us that we had to tell the server what soup base we wanted instead of marking it on the order form which had a spot to order the soup. The server didn't explain any of this to us nor did they ask what soup base we wanted, so we wasted the last 45 mins. I understand the food service industry can be busy but it shouldn't be our responsibility to chase down staff in order to make an order let alone be sitting there for 45 mins without anyone bothering to check in with us. It's unacceptable business practice and there isn't any excuse for that. When they did bring the soup base to us finally, the server who brought them tried turning on the stove unit, realized it wasn't lit up or turned on, shrugged their shoulders and walked away without a word. We had to wait another 5 to 10 mins before I was able to track down that same server to help us. It turns out it wasn't even plugged in and he was fine with it. I honestly couldn't believe the customer service here. I don't like to give bad reviews, I really want to give my best to places that deserve it but this has been the worst customer service experience I have ever had in my life. The last thing I'll mention is the space. As a tall man, standing at 6'5", I felt super uncomfortable. I was barely able to fit at the table and there is just hardly any room to enjoy yourself. My anxiety started kicking in, couple that with the lack of customer service, I can never see myself coming back nor recommending this place to anyone. It's super upsetting to leave this review because the variety at this hot pot looked to be so amazing but it was incredibly disappointing. TLDR: Customer service was non-existent and it was the first time in my life I didn't leave a tip. The food was lackluster and you barely have enough space to breathe. Save yourself the +$30 and go to Chinese Hot Pot down the road for $18 for late night hot pot. Much better option with far greater customer service and space.