Dunkin'

If you want terrible customer service this is the place for you! As with all the other reviews the staff here are rude and clearly do not enjoy their job. I went at 9am on a Wednesday morning. Ordered 2 jelly donuts and frosted sprinkle donut. The lady asked me how many, I clarified with her 3 total, she told me to pull up to the window. I thought she couldn’t hear me or understand English. When I got to the window she again asked me what I wanted, I repeated my donut order then continued with a hash brown, wake up wrap and iced coffee, to that she threw her hands down in the table, yelled at me that it was too much of an order and that I needed to place this order at the speaker. I reminded her that she told me to pull up to the window, she proceeded to toss her hands in the air and say no no no…at that I just drove away. A time prior to this visit I entered the store to order a cake…stood at the counter for over 10min without any acknowledgement from any of the 4 employees behind the counter. I finally had to ask for help, when I asked about the cake they continued to ignore me. I left again without a purchase. Do not recommend this place to anyone. I would give zero stars if I could.

We just went to the store, the drinks were good. But the manager didn’t really want to take our order and when she really had looked around and saw all of her other workers were busy, she finally reluctantly did. She then told somebody else to make our drinks and screamed at him from across the store that he was doing it wrong. Then she went over there and berated him because he didn’t know how to do it the right way as he tried to make it a second time. She didn’t tell him how to do it the right way she just kept yelling at him that he was doing it wrong. It was awful. It was super awkward. I felt so bad for the kid. And then when he tried to hand us our drink where we were, by the ice cream, and she scolded him again and told him to put it on over the counter. I wanted to tell the kid that literally every other place is hiring right now. It was unacceptable behavior by a superior. Additionally, not a single worker even looked up to see what was going on when she was behaving this way. This tells me that it is common place and nobody was surprised and or they were afraid some of The abuse would fall on them if they intervened p.

My wife and 3 children drove here all the way from our house to get some delicious donuts. This location closes at 9, and we showed up at 8:55 with clearly 5 minutes to spare. As soon as we pulled up to the parking lot, the manager saw us and immediately locked the door, then turned off all the lights, and left. In a matter of about 5 seconds. We are never going here again, ever. If I could give this place a negative # of stars, I would.

I come here at 4:58pm on Monday April 4th. I ask to get a matcha latte a cup with ice. The lady tells me that it’s a $1 charge for a cup of ice which is ridiculous. I told her that I have never had to pay money for a cup of ice at any other Dunkin and she said that any other Dunkin is fine but her manager said that she has to have people pay for ice. I asked to speak with the manager and apparently the manager just left. This isn’t my only time coming here and being disappointed. 10/10 do not recommend!

Worst bagels!! First time at this location bagel was hard & stale. Decided to give them 1 more chance. 2nd time the toasted sesame seed bagel was like a brick with freezer burn taste. I was on my way to work and stopped to pick up this mobile order that was placed 30 minutes prior and and was not ready when I arrived. I came back after work to return it. And, the staff stated they were not qualified to give me a refund. They told me to come back a 3rd time tomorrow when a manager was in. Do not give this location which recently moved to 351 South Randall Rd. in Elgin any business. The man, Jair, was sarcastic and rude.