Chipotle Mexican Grill

Order from somewhere else! I've been going to this location since it opened and never had issues. In the last 6 months the quality has plummeted. I ordered 2 bowls and the meat between the 2 was enough for 1. Was given a coupon for an entree to make it better. Ordered a steak bowl with double the meat and after digging through to find the meat this was it! That's maybe 1 scoop definitely not extra/double. Chipotle has always been a favorite of mine but I'll find another location or restaurant from now on.

Have not been to this location in Enfield in quite a while and I can tell you that I will not come back again. They staff seemed indifferent while placing order and then They do not take cash! What?! Who the heck doesn’t take cash? The soda machine we were told had no ice. That’s fine because every time I’ve gotten a fountain drink I don’t get ice be cause the beverage dispensed is cold enough. Well not here. It was warm and un-drinkable! They should have said it was “out of order” cause that is what it was. Who the heck drinks warm soda?!?! I will never make this mistake again. Save yourself and your money and go elsewhere.

I decided to give this location one more shot. That was a huge mistake. The management here does not care at all about their customers. I’m shocked that corporate is letting this go on. They are not friendly at all and act as if you are bothering them. Multiple people behind the counter but only two working. The portions are horrible and just ridiculous. Half a scoop of food and you have to ask for more. Which then you get an attitude. WORST CHIPOTLE EVER!!!!

I tried to give them the benefit of the doubt and coming back a second time but the Enfield store is just dirty and disgusting the employees of sloppy when they're making your food is all over the side of it!!! You couldn't sit at a table because there was food all over them and all over the floor. I'd rather go to the one in West Springfield and take the drive

I’ve been going to Chipotle for years but the Chicopee store because that’s the area I used to live. The Chicopee store always went above and beyond for their customers and the manager Dan and the crew knew me by name. So I moved to the Enfield area and I went there for dinner and I am so disappointed with the service and portions of this location. The crew is not friendly at all and they act as if you are bothering them. I get rice and chicken in my bowl with two small sides and they were not happy. I didn’t dare ask for plain tomatoes because I didn’t want to irritate them any further. I will not return to this location ever.