Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
53/100
Data Completeness
61/100
Verified Dish
Add Missing Dish
📷 Photos (11+)
+3
more photos
more photos
Photo 1 / 11
100%
Google Reviews
1
Google reviews
We always have a mediocre experience with the staff at this location but today they were incredibly rude to my mother. I worked quite a few service jobs and I know how the hours can be! But to treat my mom with such disrespect on a night when we wanted an easy meal after a long work day was horrible. The manger nor the employee apologized at any point for having been rude to her. Safe to say we will not be returning to this location again!
Read more
Google
I really like a lot of the menu here. Personally i think the chicken has great flavor and the sides are tasty too. The mild house salsa is excellent. Service here is usually quick, even if the drive thru is busy. Usually crowded around lunch time.
Edit: I usually go here or the In N Out nearby. Today (May 17), I try the drive- thru here around 6pm. The girl who took my money was pleasant but guy that brought my food to the window just stuck out his arm with a bag. I took it and said thanks. He just shut the window. Few seconds later, he returns with my change and receipt, I say thanks. Window slam again. Nothing. I see why In N Out constantly has a line and this EPL is rarely busy. This place used to have polite people.
Read more
Google
El Pollo Loco always has great tasting chicken. I get the 3 piece legs & thighs meal, with sides of pinto beans and corn.
Using flour tortillas, I make little burritos adding salsa and guacamole. Always tasty.
Google
A few times in the past I had some bad experience with this place, but i told myself today that since it's been awhile to give it one last try. Unfortunately, it was a disappointment again. I won't be going back anymore, due to very small amount of shredded beef in my burrito. It was mostly rice, beans, & one big chunk of beef fat that I had to throw it out. Last but not lease, the passion fruit mango iced tea didn't say it was sweeten nor nonsweeten, which it came out unsweetened, & watered down. I'm sad that it had disappointed me many times. Goodbye El Pollo Loco for the over priced & disappointing food.
Read more
Google
Ordered for 4 people, long wait for food and when it came it took the lady at least 15 minutes to figure it out. I came for dinner, not breakfast. Very defensive about the mistakes, by the time I got my order it was colds and the burrito was more tortilla than inners. Not the first time I have had a bad experience at a Pollo Loco.
Read more
Google
Just attempted to order thru drive thru. The employee mentioned they don’t have rice, broccoli , mashed potatoes , beans, cold slaw, viria. And the wait for chicken would be 10min minimum lol terrible terrible experience. Inventory control dropped a ball here. I wil not be going there again.
Google
Ive eaten at better kept EPL ...i was in wrong neighborhood this time.
Female Manger running this Dump had her staff standing around..with the inside and outside looking very trashy and not to any EPL standards.everyone needs to be fired today.
Google
Horchata machine down, receipt printer down, and he called my order out as I was at the window. Slow af. I was in the drive through for 30 minutes. Good customer service.
Google
Explore more in Fresno
By cuisine
By specialty
Recommended pages
Help improve this page: