Longhorn Steakhouse

My fiance and I are regulars here. We eat at this location at least once a month. We went here today for Valentines Day dinner. I understand it was busy so we waited until 8:30pm to let the crowd die down. I ordered the outlaw ribeye like I always do. When our food came out this is what I was served. Skimpy is not even the word to describe this cut of meat that was brought out to me. I told Jevon the server (he was very nice and professional) that I thought this was extremely skimpy and he brought it to the attention of the manager. The manager relayed the message to the server to tell me that the steaks are all pre weighed and basically said this steak was 20 ounces before cooking. I was furious that the manager never came out to speak to me personally and address this issue; instead she seemed to be argumentative from the kitchen about it. I refused to pay $27 for this steak and thankfully the server took it off our bill. Apparently the customer is not always right here. The photo attached here should absolutely justify my extreme dissatisfaction with the size of this. Never coming back to this location again

*4-5-22 Update* Lamb chops are back. New pics below. This location contact-less pick up orders are quick and on time. My 5 yr old son wanted Longhorn and it was only 10:30 a.m. lol Needless to say he has good taste. So of course when they opened we placed an order for curbside pick up. They were quick and on time with the order and I was back on the interstate heading home with my son. See pics below. Great food and service. 4-5-22 NEW PICS FOR UPDATE BELOW LAMB CHOPS GRILLED CHICKEN SALAD AND CHICKEN TENDERS WITH FRIES & FIRECRACKER 🧨 CHICKEN WRAPS.

Over the weekend I visited some family who wanted to go to the Texas Roadhouse Restaurant but shared that wait times are insane so they elected to dine at this particular Longhorn. Given we needed to wait a few minutes for my great nephews to arrive I decided to have a drink at the bar. There were a handful of open seats at the bar and I sat at one which had not been cleaned up yet from a previous diner's meal. I noticed the same thing at both of my neighboring seats. It took a few minutes for the waitress to come from the back and clean up after the previous diners and you can imagine it's not very appetizing to sit and have to look at leftover food from prior customers. I could handle this issue, but the next one really annoyed the dickens out of me. While waiting for the barmaid/waitress to clean up, a family arrived to wait at the bar for an open table just as I was. They had about 4-5 family members and they arrived at least 3-5 minutes after I had been seated. The point being they arrived after me and diners should be served according to who arrives first in my book. When the barmaid finally came out to clean up she asked if I was with the family that just arrived and I explained I wasn't and she then went and asked them for their orders which left me a bit astonished. I try not to be someone of color who brings up the race card all the time, but I happen to be African-American and the family who was served was Caucasian. As you may have guessed, my barmaid was Caucasian as well. Frankly, I was raised such that if the roles were reversed and the barmaid tried to serve me ahead of someone who came after me, I would have explained to the server that the family was ahead of me and should be served first. Clearly, this family wasn't raised with such manners because they never said a peep about arriving after me. After taking their orders the barmaid then asked me what I wanted. I ordered a margarita, but was seething inside. Thankfully, my family called me over because a table opened up and we were seated and served by a very professional and personable young lady. Now prior to my retirement I had worked for a some years at a law firm in DC which successfully tried many civil rights cases. What I experienced at the bar brought back memories of what many of our clients seemed to have experienced. Granted, perhaps this barmaid had simply had a bad day, but given some of the discrimination cases certain franchise restaurants have had to defend in recent years, one would think restaurant personnel would be particularly sensitive to ensuring their actions don't allow for the perception of discrimination. At this point I'm not sure I'll ever be a guest of another Longhorn, but I'll cross that bridge when I get to it. We'll see. I did bring my concern to the attention of the restaurant manager, but she seemed to just give me a rudimentary apology which didn't really leave me feeling that it was going to result in any significant coaching for the young lady behind the bar. For the record my check number was #27048 and our party sat at table #33. I dined on 3/19/22 at 6:52PM and my server, unlike the barmaid, did a marvelous job. UPDATE: Subsequent to my prior review I spoke with an area manager and I was pleased to learn that I may have just caught the restaurant on a busy day . His explanation was plausible and I am sure I will return as a guest the next time I'm in the area. I updated to 4 stars as well.

I ordered my steak at 5:30ish with the instructions of picking up at 6:45. Got the text at 6:30...was excited because they were early but when I got back to the hotel, I realized no dressing for the salad, let alone the special instructions on the app. I called as I drove back to the restaurant. I sat on hold for 10 minutes, which I understand, but after talking with one To Go specialist, she couldn't help me so now I'm on hold again. Finally spoke with a young lady that rectified the situation. Sweet girl! Long story short...check your order before leaving! Great food!

Absolutely a horrible restaurant. The server knew absolutely nothing that the restaurant offered including any alcohol they served. Later to learn the bartender didn't even know the drinks they had on tap. Fast forward to when we were served our salads, no silverware was given and 1 of 4 salads was forgotten. Then fast forward to the main meal, nothing was cooked as ordered. We were even served raw chicken. The only saving grace of this entire place was their manager.

Updated review on 27April21 Entered during lunch time and waited about 10 minutes to not be seated or acknowledged. While two people did see us standing there, neither of them greeted us or even asked if we had been helped. To top it off, they weren't busy. Maybe this restaurant location doesn't need one's hard earned money to stay in business. Don't worry. We won't be back to this location and took our business. I'd suggest you do the same. I won't recommend this location to anyone again. The staff were wearing masks properly. The guests were seated so they were socially distanced. The French Onion soup was delicious. The steam broccoli was cold. The burger and salad were fine. The waitress we had was nice but seem to be shy. She was very quiet and laid back. I’d come back but I wouldn’t get the steam broccoli again. The sweet tea was perfect. Kudos to the person that made it.