Cold Stone Creamery
504 Ramsay Way, 98032-4513 - Kent
American
Fast Food
Verified Dish
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📷 Photos (4)
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Google Reviews (8)
Came in for some ice cream because of the heat and the white male large employee, forgot his name, had the audacity to argue with me about my service dog being one. My dog wasn’t even doing anything he asked what service it provided and I said medical and he said that ESAs weren’t allowed (he was wearing a service dog vest) in which I told him that he was a service dog. We ended up going back and forth until he gave up and then when I asked for mint chocolate chip I was given just mint and a few chips in it. Definitely not coming back, subzero was ten times better. I don’t recommend.
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Was in this afternoon to get two orders, never been in before but my partner had and they wanted a specific flavor. The man helping me with my order was rude and honestly treated me like I had never made an order of ice cream before. It took several attempts for me asking after the Peanut Butter Chocolate flavor (the one my partner asked for) for the guy to actually tell me it was a flavor I could get. I’m sure the rest of the staff is wonderful and ice cream was great, just don’t go in on a Tuesday afternoon.
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The ice cream flavors we got are strawberry blonde and coffee lovers only. The coffee flavor I did not like at all, but that's only because I don't like coffee in general haha. The strawberry blonde was pretty good. The menu description for it was strawberry ice cream with graham cracker pie crust, strawberries, carmel and whipped topping. The strawberry ice cream was good, but the actual strawberries didn't taste good and there was a scarce amount of it. Also there wasn't really any whipped topping? I got sick of it after a bit so I definitely recommend sharing this ice cream with someone, the strawberry blonde is very sweet.
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They are very busy today with lines out the door. There was a parade in Kent so I can imagine it’s crazy all day. The two girls behind the counter were so busy, working this non-stop line of customers, pleasant and courteous despite not even catching their breath. Five stars for these two hard workers.
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The ice cream here is awesome, and the girl who was working was really nice and patient, and if she was stressed out while having to serve the line all by herself, she wasn't showing it. I do have to wonder what the higher up is thinking when they staff only 1 person, on a Saturday afternoon?
Google
Came in and my gf was harrased about her service dog the large man seemed very aggressive about it and then stormed off without a word before coming back and then giving us sub par service. He was visibly upset that he wasn't able to bully us out of the store.
Google
I've always wanted to try Stone cold, but I think that not putting prices on your menu on maps means that it's probably too pricey. I think you should post prices, I'll pass..... For now.
Google
Never visiting your Kent location! Owner supports crazy unstable people over the safety of their customers. Shame on you!!!
Unsafe location!!!
Google
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| Dessert Factory | 70% | - | - | 0 |