Pizza Hut

By far the worst experience I have ever had at a Pizza Hut. We had ordered delivery, and when we were waiting we got a text from door dash, saying that our order had been picked up even tho we ordered through pizza huts website so we thought that was super strange. Literally 5 min go by, check text messages and there’s a text from a random number, not even identifying themselves as door dash saying “no one is home” no calls no nothing. The text was only sent 2 minute before and then when we tried to get ahold of them they repeatedly ignored our calls. So naturally we start trying to get ahold of Pizza Hut, we were on hold for over 25 min. I decided I would just drive there to get this all resolved, I walk in, wait at the front desk for 10 min, many employees look at me but no one cares to help me. Finally someone says hi, and I tell them the situation, no apologies, interrupting me multiple times, says he would have it remade and that it would only be 7 min. I have been waiting for over 30 min.. don’t waste your time here

There's so much that I can say about how disappointed I am with this location, but as the saying goes, "a picture is worth a thousand words." I have NEVER ordered pizza that wasn't good the day after being ordered. It's unfortunate that I basically wasted half of my money, but Kimberly (the alleged manager) was of no help or understanding when bringing it to her attention. Then again, I went in knowing the possibility of that because that's how low budget this location is. I will NEVER order from here again and will discourage anyone who asks from wasting their money and time here as well. Lastly, I've learned when you can't get answers from the bottom, go to the top, thus a formal complain has been filed. They're lucky no one got food poisoning!

Last night I specifically ordered a Large Stuffed Crust pizza with extra marinara sauce. I was told that it would be cool n my pizza box along with my cheese shaker (the pepper shaker was not packed with anything and just thrown into the delivery bag.) I opened my pizza box to find a cheese shaker, but instead of the expected two cups of marinara (one for the pizza and one extra) I found zero. No marinara was included in my order at all. Please double-check all orders, it made my experience less enjoyable last night because of this.

I placed an order and it was supposed to be ready at 9:45 pm. I arrived and called to pick up and they told me that they would immediately take it to the car and they never came out they did not answer my calls I knocked on the door and glass and a young woman was inside she saw me and never opened it The door was closed and they are supposed to close at 11. I waited 35 to 40 minutes outside. I went to call and they finally answered. I told them what happened and they told me that they were going to send me a manager and they transferred my call. I spoke to a very kind person, but when i told him my city auburn wa he was in anahein california and he didn't know why they transferred me with him it was a total joke i paid for a service and they made me a fraud i'm going to report what happened to my bank i'm a client of that place for time and Now I'll never go back I hope someone reads this and does something so it doesn't happen again. This is the address 13003 SE Kent-Kangley Rd, Kent, WA 98030 dont waste your time or money dont order here!!