Costa Coffee

I've visited this place several times while visiting relatives and thought it would be good to have my say. 👍 Spacious, clean, tidy and shiny new. 👍 All on the flat, so great for disabled access and parking right out front. 👍 Has a drive-through - my mind is still processing; we now have that! 👍 Has lots of indoor seating, outdoor seating and accessible disabled toilets. 👍 Has a great selection of snacks and goodies as well as the standard Costa menu of coffee. 👎 I visited at quiet times, but I can imagine this place getting VERY busy. 👎 I took a star off for personal reasons ( maybe unfair, but it's what I feel) - the staff. I did not feel particularly welcome, and the apathy of the staff was similar on every visit. 👎👎 On My last visit, I bought a huge coffee that cost around £7. My husband waited in the car. I struggled to get the lid on after adding my sweetener (I have cognitive issues and epilepsy, which affects my abilities). I tried but the lid was tricky. I got embarrassed, so I left without properly securing it and I was hardly out the door when I spilt the whole coffee everywhere, including over myself. My husband encouraged me to go for another and I did. Now it was perfectly obvious I had had a mishap and I asked for the same again whilst telling the girl I had spilt the last one. It was my fault, but had that been my business I would have hoped my staff would apply a bit of empathy to the situation and even give me a wee discount. In fact I just got the same apathetic attitude I've now come to expect in the shop. So, great shop shame about the staff.