Boston Pizza

Boston Pizza Kincardine was clean and "well staffed" during our visit last month. We stopped in to check out new vegan/vegetarian items had been added to the menu. Our server was friendly and helpful, and could have been more attentive. Throughout the visit we waited for long periods of time for her and on three occassions had to trouble other wait staff to locate her for us. It turned out that the gluten free accommodations we required on some of the new menu items could not be met by the kitchen. *We had asked if rice could be substituted for quinoa as it is not a suitable option for me. We were told that vegan friendly cheese was available on pizza, so we ordered a vegan friendly pizza. On the day of our visit however, there was NONE in the kitchen and someone had to be sent to a grocery store to purchase some. While it was nice that some was purchased, it was disappointing that nothing was communicated to us. Had the server returned during our 40min!!! wait to communicate that something was going on, we could have possibly tried a different menu item, or made a choice about waiting for so long. But as it was handled, we weren't afforded the courtesy of an explanation until the meals arrived. Not communicating was a disappointment, and did not leave us with a good impression of Boston Pizza. Overall the food was just ok. Not exceptional or especially tasty, just ok. The service was also ok, but there were opportunities where it could have been top-notch. (This is probably a corporate level issue, but:) The inflexibility of the kitchen to accommodate and/or modify, restricts diners and interferes with the value of the meal. The restaurant is somewhat navigable for patrons with stollers, but some areas would present a tight squeeze and/or great difficulty, for persons with mobility aids. It is a large restaurant, has a large wrap-around patio and ample parking. The evening that we were in, there was no real (sports) game on, so the volume in the place was comfortable. It was just ok.

Decided to come here for lunch on Sunday, right around noon. We were seated immediately and our server came very shortly after with menus and to take our drink orders. It got quite busy after we arrived, but it didn't slow down our waitress at all! She checked on us multiple times, clearing plates and refilling our drinks. The food was delicious and the patio was beautiful! Highly recommend this Boston Pizza!