Elia Frölich
Great selection of desserts. The place has a lovely ambience to it, a great place to grab something to eat if you have a sweet tooth. It is also a nice plane to go on a date. However, customer service could be improved but other than that it’s a lovely place.
Lycette Yuill
Took the kids here today for a special treat.
The desserts were pretty amazing and we all enjoyed them. However, the toilets were absolutely filthy. It was odd because they had one of those charts on the wall that staff ticked after they'd (supposedly) cleaned them every hour. Erm... I don't think so. Those toilets had not been cleaned in a month, and possibly longer.
I wished I hadn't gone as I had to eat my dessert after that, feeling a bit sick.
We won't go back. Too gross for a food establishment.
Nico Wonderdust
Abysmal! When ordering, you're asked "would you like (this item) with your food? How about (this item)?" But they fail to mention that these items cost extra - I cost nearly the price of a can of whipped cream to get a little squirt on top of the hot chocolate, likewise, it cost half the price of a bag of mini marshmallows to get a few thrown on top of the cream, which were STALE! When the hot chocolate finally arrived, there was only half a cup there! While on the topic of the hot drinks..
Service was extremely slow, it literally took them 10 minutes to make a hot drink, we ordered 3 which were made separately, totalling 30 minutes to get 2 coffees and a hot chocolate!
In regards to the food, both myself any my friend was going to order a Kinder Bueno Waffle, we both saw the Reece's Waffle on the advert and opted for that instead.. This was a mistake, the waffle was bloody horrid! You couldn't taste the chocolate over the peanut flavour (peanut flavour, not peanut butter! It did NOT taste like Reece's), on top of which, none of the waffle flavour came through either, it did have a hint of "baked goods" flavour, but if I blind tasted it, I wouldn't have been able to distinguish between this and a cheap peanut butter sandwich.
My partner had a chocolate fudge cake which she said she enjoyed, with that said, she did have COVID last year and still can't taste properly.. I tried her cake, reluctantly, when she asked me to.. to me, it tasted like it had actual dirt in it..
The prices are also extortionate!
Would NOT recommend!
Âkhil Akiee
Great ambience best customer service,and awesome desserts. They care about there customers who vist the store, will also recommend whats the best as there have a big menu option on waffles and crepes, and have many offers going at this place. Do visit this dessert place in Lancaster
Sweety
The best dessert place in Lancaster, I have visited one of there branch in castle had a bad experience. But here staff is friendly, and have very good customer service. I would recommend everyone to visit this place once u will not leave it forever😊😊😊😊
Katie O'brien
Puddings where amazing. Shame about the staff. The guy who took us to our table threw the menus down didnt even speak to us, then when I went to the counter to order another guy was texting on his phone looked at me then carried on texting. One of the girls was super busy and seemed to be doing everything. Think kaspa's would do well on some serious customer staff training.
Ilyas Raqib
Kapas is having a rapid downfall. I ordered a strawberry smoothie and it had no flavour at only tasted of crushed up ice and when i complained at the till they said they use natural ingredients, however, last time i ordered the same smoothie it had much more sweetness and flavour. do better kaspas.
Baldy McDevious
Another amazing visit to Kaspas Lancaster!! Great staff and desserts are amazing
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