Wingstop

Ordered the lemon pepper boneless they poured all the butter sauce on top just had them soaking in it plus they was cooked hard. when asked why did they pour all that butter on top he said and I quote "There's nothing we can do because we turned the fryers off so I asked for a refund. Then the manager Gabriel did refund and then told me I won't receive my refund for 5-7 days I asked it take 5-7 days and I used debit then I asked what was the other guys name and he said I won't tell you that. And I said as a manager you can't tell me your employee name and he said his manager said he can't do that. I will never spend my money at the east side wing stop again.

This Wingstop needs to get it together! I place an order online at 6:45 I was told to arrive at 7:15 I arrived at 7:20 paid for my food and was told it would be right out did not get my order till after 8. When I asked how much longer they acted like there was no receipt so I presented them with my own receipt showing it was paid in full somehow my order of 40 wings and sides mysteriously walked out the door. this store needs to be a lot cleaner everything is swept to one side of the store and not picked up trash on floors blown out soda cabinet sticky tables this store is waiting for health code enforcement to come in and give them a four-page write-up.

Worst customer service On top of them taking 50 min after we were told it would be 25 min for our order to to be ready It was very upsetting since I had already asked after 30 min if my order was ready and I was told No it wasn't we continued to wait and after 50 min of waiting we asked again the staff then turned to a shelf that had about 9 orders and gave us our order it was cold the fries we soggy and the bag was even wet and easily ripped from the time it had sat on the shelf I was told that our meal had just been placed there but from where I was sitting I could see when the bags were being placed and no one had called my name for staff not to acknowledge the fact that a customer is right is very upsetting no one greets you the line was long and the wait is worse I could see and feel a very negative environment we won't be going back