Rax Restaurant

There used to be Rax all over the place when I was a kid. This has to be one of the last ones around. They used to be way better than Arby's. I was sad that they all went away. I just so happened to visit a friend of mine and he suggested we go here. I was excited to have their food after 20 some odd years. Sorry to say I was sorely disappointed. The sandwich wasn't even hot enough to melt the cheese and there were hardly any mushrooms on it. The mushroom melt sandwich used to be my favorite from them. Now... not so much. No wonder they've gone the way of the dinosaur.

The customer service is non existing. They don't check the orders going out.we had ordered off doordash and got the completely wrong order. They are lucky we don't have food allergies because they gave us a mushroom melt instead of a king rax. We called the store and whoever we spoke to was completely unprofessional. Customer service is about trying to fix the issue instead of blowing it off. The guy we spoke to could care less and just made excuses. Nothing was fixed and I really hope they get it together.

Drove here from Wv since we don't have one here anymore...3 hours to get food...was like how I remembered it tasting awesome..fries were not great..the twisty ones..but BBC an mushroom melt was awesome..as for the service...what a joke..slow an counter was sticky..it took them 15 mins to make 4 sandwiches an 2 fries an 2 drinks..the inside was empty..I understand no straws ketchup etc being not out out due to covid..but tables were filthy..the area with the napkins where the ketchup pump use to be the top part of it was still there an it was so old that it had mold growing on it..carpets were so filthy from not being shampoos etc..we left an ate in our car..won't be back to this location...wish they wld reopen a rax back in morgantown...it wld make a killing here

Ordered through doordash. They always forget something. Ordered king rax, 6pc cheese stick with ranch, and 2 large twisty fries with cheese cup for each one. Instead I received a mushroom melt. Good thing I'm not allergic . Two baked potatoes and a twisty fry. How do you mess up that bad. Called rax manager said it was doordashs fault. And said there was nothing he could do. He needs to take customer service class . You fix the situation regardless whose fault it is. You dont bypass it and not appear apologetic. My last time ordering this. I used to be a manager in fast food. You fix regardless and always sincerely apologize.