Jimmy John's

Tried to order a Jimmy John sub on line at lunch today. Got to window and the store never got the order. The guy and 2 ladies were very nice about it and said it might have not printed out yet, so we drove around and got back in line. It's always these same 3 people working, they are always slammed with orders, and always very polite and helpful! They made my sandwich anyway and I thanked them profusely (it was delicious). Stop by and get a sandwich, say hello to the crew!

You changed your hours from 9 that is still posted online, to 8pm-posted on your window...found that out months ago when drove in to get subs...you were closed. Tonight, drove from Bremen to Lancaster to get food, Saturday night...7:30pm. Lights still on, on menu to order. No response. Crickets. Nothing posted. Drive up to window. NOTHING POSTED. Store dark. Call ph# listed on site...just rings, cannot leave a message. So leaving on here, on reviews. Wish I could charge you for the gas it costs me to get here, it's expensive these days. Won't be back. This is strike three in customer service with you. First two times let it go...now done.

Made an online order and when I tried to pick up after 30 min and a debit card withdrawal, called the store because the doors were locked and the drive thru was nonresponsive. At 7pm. On a Friday. Before I could complete my sentence I was interrupted by the very rude manager and told there was only one driver. When I informed her we made an online order she said she didnt deal with the computers and told us good luck getting our food before hanging up on us. Yeah, no thanks. If that's the professionalism a manager outwardly shows the customers, I shudder to think what unhygenic things are happening behind locked doors.