Papa Johns Pizza

BUYER BEWARE!! Extremely stressful, very frustrating and disappointing experience! I am traveling back home to Texas from South Carolina with my two young children. We stopped for the night at a hotel in the area. After driving all day, unloading the kids and all the luggage (by myself), getting everyone cleaned up and settled, etc, I decided to order pizza for dinner because I didn’t feel like going back out. The estimated delivery time of 42 - 52 minutes ended up being pretty accurate, so that wasn’t an issue. The young lady who delivered the pizzas was very friendly. I specifically asked her if the extra garlic and cheese sauces that I ordered / paid for were in there and she told me yes. Come to find out a few minutes later, they were not. By the time I realized the sauces weren’t in the boxes, she was already pulling out of the hotel parking lot. The cheese sticks looked ok, as well as my kids’ pizza (half cheese / half pepperoni), even though the cut for the pizza was pretty uneven (a few really small slices and then a few really big slices). I went ahead and gave my kids their food before I even looked at my pizza. They were very hungry and ready to eat (especially after waiting right at an hour for the delivery). While serving my kids, I attempted to call the store in the hope of catching the delivery driver, having her return with the sauces that I paid for. Little did I know, there was NO CHANCE of that happening! You might as well forget about calling this location because it’s a lost cause! After being on hold for a minute, someone picked up and immediately hung up the phone. I called back a second time. After listening to the recording for several minutes, a girl picked up and quickly said “please hold”, and I proceeded to be on hold for over 5 minutes. I hung up and called back a third time. Same thing, and this time on hold for TWENTY minutes. Meanwhile, I discovered that my pizza (Hawaiian) was incorrect. I asked for only Canadian bacon, no regular bacon. The pizza had just the opposite. The appearance was terrible, very sloppy and undercooked. At this point, I had hung up and called the store yet again. I cleaned up after my kids, wiped their faces and hands, brushed their teeth, etc etc etc, all while on hold. I have my kids put their shoes on (in their pajamas), because I have no choice but to load up and go to the store in person (after traveling all day and now it is dark / nighttime, and I’m having to load up my kids and go back out). I get to the store, and observed several employees inside. There was NOBODY on the phone. Nada. The employees didn’t appear that busy, certainly didn’t seem stressed or overwhelmed. I sat in the parking lot and looked inside for several minutes before pulling up to the pick up window. The kicker…? I was STILL on hold on the phone. I stayed on the line, so I could show them. The first young lady employee that I spoke to was nice enough, and apologetic. I told her that I didn’t want anything remade at this point, just wanted a refund. After waiting a few minutes, the manager came to the window. She too was apologetic and nice. She claimed that they were short staffed and supposedly had employees walk out / quit, leaving them in a bind. She also said the ovens had gone out on them for a period of time. Sure, those things COULD be true, but it just seemed like a bunch of BS excuses to me (especially when I didn’t see anyone on the phone inside the store upon my arrival, nor for several minutes afterwards). I would be more inclined to believe the sad story given, if I didn’t see so many other similar complaints here in the reviews. This location obviously has some serious issues that need addressed / fixed. Again, the employees and manager were pleasant and apologetic, and the manager refunded my money (which was the bare minimum that could be done after spending $50 and the hassle involved). Order from here at your own risk (and good luck if you do)!

Well, I wish I had read the reviews before I made my delivery order. This particular location seems to have a common theme... I'll bullet point our interaction: -we order 2 pizzas and pay for a bunch of extra sauces/cheeses -order is delivered and missing all the extra sauces -Driver calls manager, Anthony and Anthony basically doesn't care and is unapologetic about the mistake -I call Anthony, he's lacking professionalism and I'm appalled that he manages a restaurant and employees -I return the order completely and he Says he'll have the District manager call me -I also contact corporate...still waiting to hear from anyone else Bottom line...don't order from this location...

Is it unrealistic to order pizza, pay, and then be able to pick it up at a time mutually agreed upon?Placed an order for pickup at 6:30. Showed up to pick it up only to be told it hadn’t been made, didn’t know when it was going to be made, and treating me like I’m supposed to be jolly about not getting my food and the fact no one bothered to let me know it wouldn’t be ready on time. The lady at the front was nothing shy of rude and got upset when it was given back to her( don’t cast stones from a glass house)

Since they can’t keep employees long enough, I had to order through Door Dash to get a delivery. The initial delivery time was 7:02 which was an hour. The time kept pushing back so I called the store and the girl who answered said there was 12 people ahead of me and the initial delivery time was 7:25. When I said that wasn’t true and she was lying, she started arguing with me, talked over me, wouldn’t let me speak and then hung up on me. No wonder that store will be shut down too!! The only way you’ll ever get a hot pizza within an hour is if you pick it up yourself. If you’re a struggling restaurant, you definitely don’t need bad attitude brats working there who hang up on you because they’re too childish and lazy to address the situation. Don’t waste your time ordering from this location! Oh yeah, didn’t even get the pizza. Called Door dash at 7:20 and they were like, “yes I see your order is late.” I ended up cancelling the order after waiting an hour and a half!

Some times pizza delivery can take too long, not come at the right temperature, or not come at all. The thing that seperates Leeds Papa John's from it's competition is that the customer service is personal and accountable. Kat fixed an issue we had very quickly and was extremely professional and courteous. The stuffed crust is also delicious.

Online ordering not working. Called the store. They did the normal thanks for calling hold please. I waited on hold just short of 20 minutes. Then someone picked up. I said I wanted to place an order and she said sorry we are no longer taking orders and hung up. In the 20 minutes I waited other restaurants closed. She could have told me that to start with and atleast apologized. I sent a Facebook message to the corporate site and I guess it is a robot that replies because the convo made no sense. Disappointed with the direction this franchise has taken.